David Garwood
Kingwood,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Curbside Specialist
H-E-B
01.2020 - Current
- Leadership: In charge of a department of 90+ team members
- Management: Maintaining productivity to meet demand of customer orders
- Operation: Meeting quarterly labor budgets, delegating tasks to team members, optimizing time
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Personal Shopper
H-E-B
01.2018 - 01.2020
- Timeliness: Ensure quota of units of product under select time frame
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Landscape Technician
Kingwood Garden Center
01.2016 - 01.2018
- Flexibility: proven able to perform multiple tasks outside the scope of tasks given and willing to take on more responsibility
- Above And Beyond: volunteered to help with optional work for three weeks at a sugar factory
- Promotion: Proven responsible asset to team
- Management: Scheduling client appointments for various services, gathering materials needed for each project, and making sure the job was executed properly
- Communications: Collect invoices
Stocker
Kingwood Garden Center
01.2015 - 01.2016
- Communications: Customer Liaison, answered phones, built connections
- Organization: Maintained live inventory
- Sales: Sold products based on customers desires
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Education
No Degree - Engineering (Pre-Engineering)
Lonestar Community College
HoustonBBA - Supply Chain Management
University of Houston - Downtown
Houston, TX12.2024
High School Diploma -
St Thomas High School
Houston, TX05.2017
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
Timeline
Curbside Specialist
H-E-B
01.2020 - Current
Personal Shopper
H-E-B
01.2018 - 01.2020
Landscape Technician
Kingwood Garden Center
01.2016 - 01.2018
Stocker
Kingwood Garden Center
01.2015 - 01.2016
No Degree - Engineering (Pre-Engineering)
Lonestar Community College
BBA - Supply Chain Management
University of Houston - Downtown
High School Diploma -
St Thomas High School