Jillian Gloeckl
Cypress,TX
Summary
Seasoned Specialist offering 6 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
7
7
years of professional experience
Work History
Curbside Specialist
HEB Grocery Store
Cypress, TX
08.2023 - Current
- Exercised versatility in fast-paced, agile work environments.
- Balanced competing priorities through deliberate project and time management practices.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
Curbside Personal Shopper
HEB Grocery Store
Spring, TX
04.2018 - 08.2023
- Assisted customers with selecting items for their orders online.
- Processed customer orders accurately and efficiently.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Adhered to all safety protocols while handling merchandise in store.
Person In Charge/In-Shop Employee
Jimmy John's
Cypress, TX
02.2017 - 11.2017
- Monitored performance of employees to ensure quality standards were met.
- Provided guidance and support for personnel as needed.
- Maintained accurate records of employee attendance and performance reviews.
Education
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX07-2022
Skills
- Customer Relations
- Decision-Making
- Team Collaboration
- Time Management
- Adaptability
- Quality Assessment
Timeline
Curbside Specialist
HEB Grocery Store
08.2023 - Current
Curbside Personal Shopper
HEB Grocery Store
04.2018 - 08.2023
Person In Charge/In-Shop Employee
Jimmy John's
02.2017 - 11.2017
Bachelor of Science - Psychology
Sam Houston State University