Sara Razzo
San Antonio,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Curbside Specialist
HEB Grocery Store
San Antonio, TX
10.2023 - Current
- Managed daily operations for specialty Curbside services, assigning tasks to Selectors and organizing coupon printing.
- Fulfilled specialty orders for deli and market departments according to customer specifications.
- Provided support and collaborated with leads and managers on overlapping shifts.
Utilized various store applications for efficient management of customer orders for Curbside
delivery and pickup. - Delivered exceptional customer service by addressing general inquiries, resolving customer feedback and escalations according to store standards.
- Delivered ongoing reports to leadership concerning departmental performance in order to facilitate efficient performance management.
Curbside In Store Shopper
HEB Grocery Store
San Antonio, TX
02.2022 - Current
- Consistently achieved or surpassed productivity standards by performing at a rate of 150 or higher.
- Selected and handled various product types, including dry goods, refrigerated and frozen bulk items, and general merchandise for customer Curbside orders.
- Subject Matter Expert in Curbside processes and procedures for order fulfillment (retrieval) and
delivery. - Utilized expertise in internal store applications such as FAST, Fast Pick, UNATA, and Omni Channel to enhance curbside operations.
- Delivered customer service for general inquiries, adhering to store standards.
Education
Some College (No Degree) - Nursing Education
Northwest Vista College
San Antonio, TXSkills
- Customer Relations
- Quality Assurance
- Documentation Management
- Data Analysis
- Effective Communication
- Process Analysis
- Goal Setting
- Decision-Making
- Adaptability
- Interpersonal Communication
- Experience in leadership
- Reliability
- Relationship Building
References
References available upon request.
Timeline
Curbside Specialist
HEB Grocery Store
10.2023 - Current
Curbside In Store Shopper
HEB Grocery Store
02.2022 - Current
Some College (No Degree) - Nursing Education
Northwest Vista College
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