David Gaudette
Customer Service/Cashier/Sales
Sparks,NV
Summary
Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
PRODUCTION ASSOCIATE / DRIVE UNIT
TESLA GIGAFACTORY
10.2022 - 11.2023
- Drive Unit Production Associate; Professionally worked various stations quickly and with a strong attention to detail.
- Ability to identify the root cause of line issues and promptlyfix any issues.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
CUSTOMER SERVICE REP 2
EXTRA MILE
08.2020 - 07.2022
- Counted registers, opened and closed bank
- Ran lotto reports and numbers
- Cooked food and made coffee
- Assisted customers; worked the registers, stocked store neatly and maintained sanitary standards.
- Called help desk to troubleshoot issues with pumps registers or in-store equipment
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Always worked to enhance the in-store experience for customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and being friendly.
CUSTOMER SERVICE / PRODUCT SPECIALIST
PENSKE AUTOMOTIVE GROUP AUDI
02.2020 - 08.2020
- Customer Service/Product Specialist
- Meet and greet customers, build rapport and answer questions in a professional and friendly manner.
- Assisted with demonstrations to showcase functionality.
- Supported sales representatives during meetings by providing expert knowledge on specific features or functionalities of the Audi product line.
WAREHOUSE
KOHL'S
02.2019 - 02.2020
- Warehouse worker
- Unloaded trucks, stocked facility and accomplished various appointed tasks.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Worked to enhance the in store experience by smiling and saying hello to co workers and customers.
Customer Service Representative / Assisted Manager
PELICAN AUTO FINANCE
02.2015 - 03.2018
- Promoted from customer service to what the company called 'extension manager'
- Audited and approved special help programs for the entire company.
- Used excel to create and send company emails regarding stats etc
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CUSTOMER SERVICE
LAW OFFICE OF PATENAUDE AND FELIX
02.2012 - 03.2015
- Top cash collector assisting individuals in avoiding litigation.
- In 2014 I achieved 4th place in collections out of all 6 law firms
- Company requirement of 150 outbound calls per day (includes NA), without a dialer
- Great communication, team player with a positive attitude.
- Delivered exceptional customer service through active listening and tailored communication strategies.
CUSTOMER SERVICE/ RECOVERY TEAM
ENCORE CAPITAL GROUP, MCM
- ALL STAR TOP CASH COLLECTOR AWARD 2004
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Won numerous Top Performance awards.
Education
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College
Brockton, MA05.1992
Skills
- Policy Enforcement
- Customer Satisfaction
- Professional and friendly telephone and in person demeanor
Timeline
PRODUCTION ASSOCIATE / DRIVE UNIT
TESLA GIGAFACTORY
10.2022 - 11.2023
CUSTOMER SERVICE REP 2
EXTRA MILE
08.2020 - 07.2022
CUSTOMER SERVICE / PRODUCT SPECIALIST
PENSKE AUTOMOTIVE GROUP AUDI
02.2020 - 08.2020
WAREHOUSE
KOHL'S
02.2019 - 02.2020
Customer Service Representative / Assisted Manager
PELICAN AUTO FINANCE
02.2015 - 03.2018
CUSTOMER SERVICE
LAW OFFICE OF PATENAUDE AND FELIX
02.2012 - 03.2015
CUSTOMER SERVICE/ RECOVERY TEAM
ENCORE CAPITAL GROUP, MCM
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College