David Geasland II
Coralville,IA
Summary
Proven leader with a track record of fostering teamwork and collaboration at Diventures, enhancing customer experience through exceptional service delivery. Skilled in cross-functional teamwork and customer service management, I've driven significant improvements in client satisfaction and team performance. My approach emphasizes relationship building and strategic operational enhancements.
Overview
22
22
years of professional experience
Work History
Scuba Experience Manager
Diventures
02.2022 - 09.2023
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
- Trained staff on operating procedures and company services.
Owner/Operator
Varsity Cleaners
09.2001 - 01.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Education
Bachelor of Arts - Mathematics Education
University of Iowa
Iowa City, IA05.1999
Skills
Cross-Functional Teamwork
Customer experience management
Product Knowledge
Customer Service
Relationship Building
Teamwork and Collaboration
Timeline
Scuba Experience Manager
Diventures
02.2022 - 09.2023
Owner/Operator
Varsity Cleaners
09.2001 - 01.2022
Bachelor of Arts - Mathematics Education
University of Iowa