Lolita Burgess
Fenton,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
In Home Services Experience Manager
Best Buy
09.2020 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Senior Manager of Learning and Development T3
Best Buy
10.2019 - 09.2020
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Market Trainer
Best Buy
03.2012 - 10.2019
- Maintained up-to-date knowledge of industry developments by participating in professional associations, attending conferences, and engaging in continuous learning opportunities.
- Facilitated workshops focused on building essential skills for success in the competitive marketplace.
- Enhanced employee performance by conducting comprehensive market training sessions.
- Optimized training delivery methods by incorporating e-learning platforms and virtual classrooms, expanding accessibility to remote employees.
- Partnered with subject matter experts to ensure accuracy and comprehensiveness in content development.
- Facilitated virtual, in-person and blended learning sessions.
General Manager
Best Buy
03.2004 - 03.2012
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
District Operations Manager
Best Buy
01.2000 - 03.2004
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
Education
Associate of Arts - Business Administration And Management
Wayne State University
Detroit, MISkills
- Customer experience strategy
- Cross-Functional Teamwork
- Customer experience management
- Talent Development
- Organizational improvement
- Partnership Development
- Human Resources Management
- Training and Development
- Employee Coaching and Mentoring
- Cross-Functional Collaboration
- Strategic Planning
- Omni-channel retailing
- Retail Sales Techniques
Accomplishments
5x Achiever Winner- 2 as GM, 2 as District Staff, 1 as In Home Services Experience Manager
JEDI Graduate- advance leadership services training
Empowered Women in Leadership Member
Women In Leadership Mentor
Timeline
In Home Services Experience Manager
Best Buy
09.2020 - Current
Senior Manager of Learning and Development T3
Best Buy
10.2019 - 09.2020
Market Trainer
Best Buy
03.2012 - 10.2019
General Manager
Best Buy
03.2004 - 03.2012
District Operations Manager
Best Buy
01.2000 - 03.2004
Associate of Arts - Business Administration And Management
Wayne State University