David Gillespie
Lubbock,TX
Summary
Knowledgeable District Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
27
27
years of professional experience
Work History
Senior General Manager-West Texas
TruFit Athletic Clubs
12.2018 - Current
- Trained and developed new General Managers including (Nate-Amarillo, Jackie-34th, Liberty-Midland Odessa), Assistant Managers, and Sales Representatives on sales processes, product knowledge, selling techniques, and company policies/procedures
- Instilled and have led by example proper TRU Fit KPI practices for all sales team members
- Developed and implemented strategic sales plans to penetrate optimum results, resulting in month over month total increase in club and market growth
- Managed a dynamic general manager team and sales representatives covering multiple cities across Texas, providing guidance and support to achieve individual and team goals
- Conducted regular performance evaluations of sales team members, identifying areas for improvement and implementing training programs accordingly
- Evaluated sales reports and updates to sales staff, highlighting key performance metrics and areas for improvement to sales team
- Utilized data analytics tools to track sales performance metrics and identify areas for improvement or optimization
- Developed and implemented strategic sales and service plans to drive ranking #1 consistently in the organization
- Developed and implemented updated GFP for multiple locations
- Trained and developed best practices on POSR presentations
- Trained and developed best practices setting the S&P and Fast Starts for multiple locations
- Introduced the Tru Fit Home to all new employees with the WHY behind it
General Manager (Lubbock Market-Multiple Locations)
Body Works
07.2014 - 12.2018
- Managed a diverse team of Managers across multiple positions, consistently exceeding monthly and quarterly sales targets
- Goal setting based on fixed and variable expenses to determine revenue needs to exceed profit
- Developed and implemented strategic sales and service plans to drive attrition ranking #1 consistently in the organization
- Developed and implemented strategic sales plans to drive revenue growth in assigned district, resulting in 21% increase in sales year-over-year
- Provided ongoing training and coaching to sales team members, improving their product knowledge and closing techniques
- Conducted regular performance evaluations of sales team members, providing constructive feedback and implementing performance improvement plans as needed
- Led weekly/monthly district meetings to communicate sales training tactics, PT opportunities, optimum goals, provide updates on performance metrics, and address any challenges or concerns
- Roll play with key players, developing and implementing training and development that consistently lead to optimum results throughout multiple locations
- Provides direct oversight of 40+ employees in a 37,000 sq
- Foot facility, multiple locations; ensuring excellent customer service, sales, operations, training and development, and service
- Manage employee hiring, training for all departments (locations) while actively leading in exceeding sales goals
- Expert in utilizing interpersonal communication skills for customer relations, employee management, and a dynamic leading of sales team and staff
- Design and utilize personalized strategies, maximizing resources for client satisfaction and optimum outcomes
- Effectively created and strategically instrumented avenues to consecutively increase the monthly draft, which lead to generating a company profit in the longest established for years 14’, 15’ 16’ 17’ (Bodyworks) All years (Tru Fit)
Area Director
Gold’s Gym, Kinetix Health Clubs, Carolina Fitness, Pivotal Fitness
01.1998 - 07.2014
- Over 30 years in the health club industry management
- Goal setting based on fixed and variable expenses to determine revenue needs to exceed profit
- 11 Presales- involved in site location, lease negotiations, equipment orders and placement, preselling memberships to achieve quick profitability
- Area Sales Manager/Director- Charlotte, NC., Charleston, SC., Winston Salem, NC., High Point, NC., Raleigh, NC., Garner, NC., Cary, NC., Spartanburg, SC., Boiling Springs, SC., Clemson, SC, Texas
- Excel in recruiting, training and promoting health club professionals
- Breaking records in multiple locations and states
- Managed and operated health clubs up to 64,000 square feet, including indoor basketball courts, tennis, racquet ball, indoor and outdoor swimming facilities
- Managing, developing, and operating fitness programs, group x programs with over 50+ classes per week, in multi-group fitness rooms, and multiple facilities
- Expert in driving teams to achieve monthly budgets, (multiple locations)
- Expert in driving staff in setting over 80% of all new members appointments with the personal training department to drive the personal training revenue to a higher level, (multiple locations)
- Expert in team building and training of staff in every department, (multiple locations) in overall effectiveness in every avenue, and area that makes the club successful for optimal outcomes of success
- Experience in developing and training all operating systems for all departments, auditing departments accordingly
- Implementing all aspects of organizational expectations in customer service training, and new hire training
- Doing so by inspecting what is expected
Education
Bachelor of Arts - Business
Western Carolina University
Cullowhee, NCSkills
- Staff Training and Development
- Operations Management
- Strategic Partnerships
- Staff Training
- Personnel Management
- Organizational Development
- Operations Oversight
- Sales Development
- Sales management
- Workforce Planning
- Key Performance Indicators
- Sustainability Initiatives
Professionalexpertise
- Over 30 years in the health club industry management
- Goal setting based on fixed and variable expenses to determine revenue needs to exceed profit
- Excel in recruiting, training and promoting health club professionals
- Breaking records in multiple locations and states
- Expert in driving teams to achieve monthly budgets
- Expert in team building and training of staff in every department
Eagle Awards
Multiple Years of Breaking Sales Records (Year Over Year) W/American Club Systems
Managing over 90 Health Clubs Nationwide
Timeline
Senior General Manager-West Texas
TruFit Athletic Clubs
12.2018 - Current
General Manager (Lubbock Market-Multiple Locations)
Body Works
07.2014 - 12.2018
Area Director
Gold’s Gym, Kinetix Health Clubs, Carolina Fitness, Pivotal Fitness
01.1998 - 07.2014
Bachelor of Arts - Business
Western Carolina University
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