David Gomez

- Manage staffing, training, auditing, and coaching to promote

high performance.
- Optimize scheduling and workflows to boost departmental efficiency.
- Supervise inventory and contract labor for better resource management.
- Perform financial reviews to identify areas for improvement.
- Build relationships with inspectors from multiple insurance companies, including USAA, Nationwide, State Farm, Farmers, and others, to facilitate efficient claims processing.
- Create and enforce Standard Operating Procedures (SOPs) for compliance.
- Focus on sales and customer service metrics to drive performance and enhance customer satisfaction.
- Mentor employees to develop necessary skills.
- Design software training programs to improve operational proficiency.
- Achieved high customer service ratings and maintained key OEM certifications, such as I-CAR Gold and Mercedes-Benz Elite.
- Work with senior management to enhance customer satisfaction and profitability.
- Stay updated on industry trends to maintain a competitive edge.

• Adhered to insurance contractual guidelines and state laws for quotes and repair approvals
• Managed the entire repair lifecycle from estimating damage to processing final billing
• Collaborated with technicians and office staff to evaluate and approve repair orders
• Developed detailed damage repair estimates by analyzing vehicle conditions
• Spearheaded the implementation of advanced estimating software, providing training to staff
• Enhanced process efficiency through streamlined workflows, leading to expedited repair times
• Monitored industry trends and regulatory changes, adapting processes for competitiveness
• Conducted reviews of completed repairs to ensure quality control and adherence to OEM specifications
• Provided exceptional customer service, addressing client inquiries and fostering long-term relationships
• Identified opportunities for operational improvements, contributing to strategic planning

• Administered direct repair programs and built strong relationships with repair shops
• Managed over 10 direct repair programs in a high-line shop, ensuring compliance with quality standards
• Developed strategies to enhance synergy between GEICO and partner repair facilities, improving efficiency
• Leveraged analytical skills to establish key performance indicators, ensuring adherence to quality standards
• Streamlined communication between clients, repair facilities, and insurance teams
• Conducted training sessions for partner facilities to ensure compliance with GEICO's standards
• Conducted audits of repair facilities to ensure compliance and quality assurance, implementing corrective actions as needed
• Managed high-volume claim assessments while maintaining accuracy in fast-paced environments
• Facilitated resolution of complex claims, utilizing negotiation skills to balance customer satisfaction with company policy