David Gonzalez
Las Cruces,New Mexico
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. As well as being very self motivated, punctual and success driven in day to day operations.
Overview
10
10
years of professional experience
Work History
Field Technician/Data Analyst
Lasen Advanced Laser Technologies
08.2019 - 01.2023
- Provide constant communication and daily updates to client on the progress of work.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
Claims Service Specialist
Allstate Corp
10.2016 - 06.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Maintained accurate and up-to-date records of claim information for future reference.
Store Manager
Footlocker Retail
10.2012 - 05.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Criminal Justice
New Mexico State University
Las Cruces, NM05.2016
Skills
- Technical Analysis
- Technical Support
- Materials Management
- Safety Management
- Customer Service Management
- Personnel Development
- Employee Training
- Talent Recruitment
- Report Generation
- Team Development
Timeline
Field Technician/Data Analyst
Lasen Advanced Laser Technologies
08.2019 - 01.2023
Claims Service Specialist
Allstate Corp
10.2016 - 06.2019
Store Manager
Footlocker Retail
10.2012 - 05.2016
Bachelor of Arts - Criminal Justice
New Mexico State University
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