David Goolsby
Sales, Customer Service Manager
Kingwood,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Several years of Sales, Management and Customer Service in Ocean shipping.
Heavy experience in Zoom, Slack, Outlook Meetings and worked remotely at home the last 4 years with no problems in Kingwood, Texas near Houston, Texas.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
KLEARNOW
02.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Departed KLEARNOW due to Company Layoff.
Customer Service Logistics Manager
Maersk/Safmarine
10.2000 - 10.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently. Ocean Freight, Customs and Tracking.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Safmarine closed due to Covid and also Layoffs.
Education
High School Diploma -
San Jacinto High School
Houston, Texas06.2000
Skills
- Shipping Procedures Understanding
- Freight Operations
- Customer Service
- Working Remotely
Band Music
I am a Band Director in our church and I also teach band students on the weekends. We have a great time!
Timeline
Customer Service Representative
KLEARNOW
02.2022 - 05.2023
Customer Service Logistics Manager
Maersk/Safmarine
10.2000 - 10.2020
High School Diploma -
San Jacinto High School
Similar Profiles
Mrunalini SaraMrunalini Sara
Site Reliability Engineer at KlearNowSite Reliability Engineer at KlearNow
David GoolsbyDavid Goolsby
Customer Service Manager at KLEARNOWCustomer Service Manager at KLEARNOW
Sangeeta SinghSangeeta Singh
Solutions Architect at KlearNowSolutions Architect at KlearNow
Elisabeth ObregonElisabeth Obregon
Medical Assistant at Town Center Foot & AnkleMedical Assistant at Town Center Foot & Ankle
Harley BynumHarley Bynum
Babysitter at Chelsea RusselBabysitter at Chelsea Russel