David Gowing
Mattydale,NY
Summary
Results-driven Operations Manager with expertise in process improvement and operational efficiency. Achieved significant productivity gains through effective team leadership and quality management.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Operations Manager
EEP Quality Group
Syracuse , NY
10.2009 - Current
- Directed day-to-day operations by implementing short-term and long-term strategies aligned with business plan and profitability objectives.
- Oversaw daily operations to enhance workflows and allocate resources effectively.
- Implemented process improvements to boost operational efficiency and productivity.
- Managed team performance through consistent training and mentorship initiatives.
- Coordinated employee schedules and training sessions while monitoring inventory levels to sustain operational efficiency.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Oversaw financial management, budget management, accounting and payroll activities.
- Trained staff on quality control techniques and best practices.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Evaluated products to determine defects and ensured quality standards were upheld for customer satisfaction.
Education
High School Diploma -
Henninger High School
Syracuse, NY06-1991
Skills
- Operations management
- Quality management
- Process improvement
- Operational efficiency
- Budget management
- Workforce management
- Team leadership
- Staff training
- Training development
- Operational oversight
- Quality control
- Problem solving
- Decision making
- Effective communication
- Time management
- Operational enhancements
Certification
- Fork truck License Sexton Services 2014 (renewed every 3 years)
- Lock out tag out Sexton Services 2014 (renewed every 3 years)
Timeline
Operations Manager
EEP Quality Group
10.2009 - Current
High School Diploma -
Henninger High School