David Grah
Chesterton,IN
Summary
Marine service professional handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Castle CDJR
Chesterton, Indiana
03.2024 - 11.2024
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Delivery Driver
UPS
Westville, Indiana
11.2023 - 12.2023
Seasonal delivery on time packages from warehouse to customer in regional area
Service Manager
Fay's Marine and Outdoors
La Porte, IN
07.2021 - 09.2023
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
- Analyzed data to identify opportunities for improvement in customer service operations
- Implemented corrective plans to improve customer service experience
Service Manager
Tracker Marine Boat Company
Portage, IN
11.2019 - 07.2021
- Collaborated with other managers to achieve service delivery goals
- Implemented corrective plans to improve customer service experience
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
Service Manager
Tracker Marine Boat Company
Portage, IN
01.2019 - 11.2019
- Collaborated with other managers to achieve service delivery goals
- Implemented corrective plans to improve customer service experience
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
- Maintained an up-to-date knowledge base on current trends, technologies and products related to the field of service management
Service Writer
Tracker Marine Boat Company
Portage, IN
02.2015 - 01.2019
- Schedule and assign all service, rigging and warranty work orders while maintaining and ensuring warranty claims are created, submitted, and warranty payments received on a timely basis
- Interviewing, training, measuring and evaluating performance, addressing complaints and resolving problems
- Maintaining a positive, harassment free working environment for all associates
Education
Certificate of Completion - Marine Mechanics
Mercury University
Orlando02-2012
Criminal Justice -
Ball State University
Muncie, IN01.1994
High School Diploma -
Crown Point High School
Crown Point01.1992
Skills
- Coaching Expertise
- Team Oversight
- Analytical Problem Solving
- Technical Issue Resolution
- Experienced in Operating Heavy Machinery
- Leadership Experience
- Project Management
- MS Office
- Service and Parts Teams Management
- Mechanical aptitude
Certification
MMI Certified Marine Technician
Awards
Bass Pro Shops Associate of the Year, 12/01/14
Timeline
Service Advisor
Castle CDJR
03.2024 - 11.2024
Delivery Driver
UPS
11.2023 - 12.2023
Service Manager
Fay's Marine and Outdoors
07.2021 - 09.2023
Service Manager
Tracker Marine Boat Company
11.2019 - 07.2021
Service Manager
Tracker Marine Boat Company
01.2019 - 11.2019
Service Writer
Tracker Marine Boat Company
02.2015 - 01.2019
Certificate of Completion - Marine Mechanics
Mercury University
Criminal Justice -
Ball State University
High School Diploma -
Crown Point High School
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