David Guadarrama
San Ramon,CA
Summary
Dynamic IT professional with a proven track record at CITY OF SAN LEANDRO, showcasing expertise in Global Microsoft 365 Management and exceptional problem-solving skills. Spearheaded major technical upgrades, enhancing system efficiency by 25%. Renowned for adeptly managing cross-functional teams and implementing cutting-edge solutions in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SR INFORMATION ANALYST III (CONTRACT)
CITY OF SAN LEANDRO
SAN LEANDRO, USA
08.2024 - Current
- Addressed and resolved end-user queries through phone, email, and chat.
- Allocated assignments and support requests among team members.
- Certified in CLETS expertise within Police Department.
- Collaborated with Police Department, Dispatch, and Records Units.
- Diagnosed and resolved technical issues in components of Axon-equipped vehicles.
- Optimized departmental operations through comprehensive updates of all police systems and patrol cars.
- Diagnosed and fixed IT-related problems ensuring minimal downtime.
- Logged each support request with final resolution.
- Delivered comprehensive user training sessions.
- Utilized exceptional skills to troubleshoot technical difficulties.
- Proven ability to navigate and utilize Microsoft Windows and macOS efficiently.
- Established effective communication channels between different departments within the organization.
- Identified areas where existing processes needed improvement and developed strategies to address them.
- Investigated and analyzed client complaints to identify and resolve issues.
- Worked with users and support teams to troubleshoot reported problems.
SR DESKSIDE ENGINEER (CONTRACT)
CONVIVA
FOSTER CITY, USA
01.2024 - 08.2024
- Deployed and configured user computers using Jamf and Apple Remote Management.
- Configured and resolved issues in user accounts using both Active Directory and Microsoft Entra ID.
- Managed global administrative tasks within Microsoft 365 ecosystem utilizing Exchange, Entra, and Endpoint Manager.
- Managed identity verification processes using MFA utilities, including OKTA and Microsoft Authenticator.
- Managed installation of iPads and replaced outdated Zoom room technology.
- Processed Zoom recordings and uploaded them to a SharePoint site.
- Optimized smaller room setups by incorporating Apple TV with AirWatch support.
- Executed daily troubleshooting and repairs to resolve software issues swiftly across local and nationwide locations.
- Recorded steps taken to resolve multiple technical problems in hardware and software.
- Advised customers on use of products or services.
- Trained end-users on new technologies and systems to enhance their understanding and efficiency.
- Assisted with the development of policies and procedures related to information technology operations.
- Conducted regular system maintenance and updates to prevent potential issues.
LEAD CORPORATE DESKSIDE ENGINEER IV
ROBERT HALF CORPORATE
SAN RAMON, USA
01.2021 - 07.2023
- Rolled out Windows 11 PC configurations using Intune Autopilot and SCCM.
- Delivered hands-on support for troubleshooting various user problems.
- Provided remote desktop and software support using Beyond Trust Bomgar.
- Conducted interactive demonstrations of equipment and technology for customers.
- Conducted root cause analysis for diverse hardware and software problems.
- Ensured accurate documentation of actions via comprehensive forms.
- Utilized ping, tracert, and ipconfig commands to troubleshoot network connectivity challenges.
- Kept inventory records up to date for every hardware and software installation using Service Now.
- Trained Deskside staff on conferencing center operations, including troubleshooting functions.
- Tracked usage of meeting rooms each day to guarantee access for future gatherings.
- Checked and verified functionality of technology prior to each meeting.
- Supplied executive team with essential resources to ensure meeting success.
- Streamlined room operations by documenting technical procedures and equipment operation processes.
- Coordinated sessions with administrative staff on room booking procedures.
LEAD DESKSIDE ENGINEER (Consultant)
VIR BIO
SAN FRANCISCO, USA
01.2021 - 12.2021
- Responsible for managing IT systems including endpoints, servers, networks
- Administrator for Active Directory, VMWare, AirWatch, Azure, Office 365, Exchange and Palo Alto Global Protect VPN
- Provide opportunities for improvements in consistency and performance of troubleshooting, and implement these improvements
- Assist with user management
- (Adding and deleting users from AD, working with Exchange)
- Assist with systems development
- Drive continuous improvement in working practices and quality of customer support
- Fresh service Admin, Ticketing system
Help Desk analyst (contract work)
LifeLong medical group
Berkeley, USA
01.2021 - 12.2021
- Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems
- Epic certified
- Configuration and resetting the network access whenever required
- Installation of new hardware’s and software’s
- Processing software’s and hardware’s by coordinating user setups, installations and upgrades
- Provide training to end users
FIELD TECHNICAL SUPERVISOR
CBRE
OAKLAND, USA
01.2017 - 12.2020
- Managed 3 Offices in Bay Area
- Full time remote during pandemic
- Organized, oversaw, and created 2 groups: Orientation and Av Team to fulfill the needs in these areas
- Organized backup, security in accordance with CBRE standards
- Recruited, hired, and trained 4 new IT staff, and supervised staff
- Devised and interpreted organizational goals, policies, and procedures, to maximize 25% growth
- Constructed computer information resources, delivering for data security and control, strategic computing, and disaster recovery
- Created advances in technology
- By visiting LinkedIn learning, TechCrunch and CNET
- Provided users with technical support for computer problems
- Installed, configured, and supported hardware and software on MacOS devices using JAMF
- Integrated Macs in the Windows domain environment, and Active Directory
- Directed daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines
- Evaluated organization's technology use and needs and recommended improvements, such as hardware and software upgrades for both PC and MAC
- Purchased computers, monitors keyboards and mice needed for everyday use
OWNER/ MANAGER CONTRACTOR IT SERVICES
DAVE-GIT
SAN RAMON, USA
01.2010 - 12.2018
- Developed or updated project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
- Managed project execution to ensure adherence to budget, schedule, and scope
- Assigned duties, responsibilities, and spans of authority to project personnel
- Developed and managed annual budgets for information technology projects
- Directed and coordinated activities of project personnel
- Identified, reviewed, or selected vendors or consultants to meet project needs
- Initiated, reviewed, or approved modifications to project plans
- Scheduled and facilitated meetings related to information technology projects
- Assessed current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods
- Submitted project deliverables, ensuring adherence to quality standards
- Recruited and trained 5-10 IT technicians for specific areas within the bay area
- Implemented cost-effective data recovery programs to reduce off-site backup
- Supervised a roster of 5-10 contracted technicians
- Provided Team building strategies to improve performance
IT ADMINISTRATOR
Berkeley Research GrouP
EMERYVILLE, USA
01.2010 - 12.2015
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Performed data backups and disaster recovery operations
- Diagnosed, troubleshooted, and resolved hardware, software, or other network and system problems, and replace defective components when necessary
- Configured, monitored, and supervised email applications or virus protection software
- Designed, configured, and tested computer hardware, networking software and operating system software for both PC and Mac environments
- Analyzed equipment performance records to determine need for repair or replacement
- Implemented and contributed technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system
- Recommended changes to improve systems and network configurations and determine hardware or software requirements related to such changes
- Trained clients in computer system when using cloud services provided
- Coordinated with vendors and with company personnel to facilitate purchases
- Performed routine network startup and shutdown procedures and maintain control records
- Maintained logs related to network functions, as well as maintenance and repair records
TECHNICAL DIRECTOR
Crosswinds ChurcH
DUBLIN, USA
01.2005 - 12.2011
- Led Tech Team: Recruited, instructed, motivated, and encouraged technical team
- Served on The Program Team: Participated in creation and design, development and execution of the Sunday AM, and other Special Events along with the Drama
- Director, Music Director, and Coordinators involved in program ministry
- IT help and support: Made sure servers were running, email flowing
- General troubleshooting
Education
Bachelor of Science (B.S.) - Computer Science
ITT Technical Institute
Concord, CASkills
- Global Microsoft 365 Management
- AV Setup and Support
- Bio Tech Experience
- System Software Deployment
- Device Installation
- Application Patch Deployment
- Imaging
- Technical Troubleshooting
- Preventive Maintenance
- Software Updates
- Proficient in Windows OS
- MacOS Proficiency
- JAMF Pro Administration
- Proficient in Acronis Solutions
- Adobe Creative Suite
- AWS
- Azure
- Blackberry Enterprise Server
- Bomgar Beyond Trust
- Bit locker
- Carbon Black
- Confluence
- Commvault
- Coupa
- Cisco AnyConnect
- Code42
- Crestron
- Crowdstrike
- CyberArk
- Falcon
- Github
- Global Protect
- Good for Enterprise Encryption Server
- Jira
- Lenovo Think Vantage
- Logitech Remote Sync
- MAAS 360
- Microsoft MDT
- Microsoft Intune Autopilot
- PGP Encryption
- Poly Lens
- SCCM
- ServiceNow
- Smartimager
- SteelCentral Aternity
- Symantec
- Webcasting
- Zoom
- VMware
- Remote Login Programs
- Cisco
- IOS
- Python
- SQL Server
- Palo Alto Networks
- SAS experience
- Cloud computing platforms
Certification
- MCSA Microsoft Server 2016 Certificate
- Macintosh OSX Desktop Administration
- CLETS Certified
Languages
Spanish
Limited
References
References available upon request.
Timeline
SR INFORMATION ANALYST III (CONTRACT)
CITY OF SAN LEANDRO
08.2024 - Current
SR DESKSIDE ENGINEER (CONTRACT)
CONVIVA
01.2024 - 08.2024
LEAD CORPORATE DESKSIDE ENGINEER IV
ROBERT HALF CORPORATE
01.2021 - 07.2023
LEAD DESKSIDE ENGINEER (Consultant)
VIR BIO
01.2021 - 12.2021
Help Desk analyst (contract work)
LifeLong medical group
01.2021 - 12.2021
FIELD TECHNICAL SUPERVISOR
CBRE
01.2017 - 12.2020
OWNER/ MANAGER CONTRACTOR IT SERVICES
DAVE-GIT
01.2010 - 12.2018
IT ADMINISTRATOR
Berkeley Research GrouP
01.2010 - 12.2015
TECHNICAL DIRECTOR
Crosswinds ChurcH
01.2005 - 12.2011
- MCSA Microsoft Server 2016 Certificate
- Macintosh OSX Desktop Administration
- CLETS Certified
Bachelor of Science (B.S.) - Computer Science
ITT Technical Institute
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