David Gunzburg
Indian Trail
Summary
Accomplished Operations Leader with extensive experience in process optimization and strategic execution. Expertise in Project Management, Process Enhancement, and Resource Allocation, driving efficiency in diverse environments. Proven ability to lead teams and foster collaboration to achieve measurable organizational results.
Overview
38
38
years of professional experience
Work History
Director of Operations
Walgren Counseling PLLC
Matthews, NC
01.2016 - Current
- Achieved over $1.2 million annual revenue by enhancing clinic operations.
- Streamlined workflows, improving patient care and resource allocation efficiency.
- Implemented initiatives that increased patient satisfaction and healthcare delivery.
- Directed strategies optimizing efficiency across multiple departments and services.
- Conducted market research identifying growth opportunities and industry trends.
- Ensured compliance with legal standards, maintaining operational integrity and accountability.
Dispatcher/Customer Service/Field Support Installer
Austin Cox Home Services
Salisbury, MD
01.2010 - 07.2015
- Ensured timely service delivery by managing dispatch operations effectively.
- Optimized technician schedules and routes to enhance efficiency and response times.
- Enhanced client satisfaction by leading a high-performing customer service team.
- Developed training programs to improve staff product knowledge and customer engagement.
- Coordinated parts from vendors to technicians, ensuring quality and efficiency.
- Utilized dispatch software to monitor service calls and technician locations.
Program Director
Mitchell's Martial Arts
Salisbury, MD
01.2002 - 01.2010
- Increased student enrollment from 50 to over 500 by enhancing program visibility and outreach.
- Developed and executed marketing strategies targeting individual and corporate clients for program promotion.
- Managed social media channels, improving online presence and engagement with potential clients.
- Secured client contract sales, achieving annual revenue of 1 million through proactive relationship management.
- Renewed agreements with existing clients, fostering long-term partnerships and revenue continuity.
- Oversaw merchandising services for current clients, enhancing product offerings and customer satisfaction.
- Ensured operational readiness by managing facility openings, closings, and maintenance activities.
- Provided instruction in self-defense programs, equipping families and students with essential skills.
Department Manager Home Furnishings
Boscov's Department Stores
Salisbury, MD
01.2002 - 01.2007
- Achieved $750,000 in annual sales by effectively managing sales staff.
- Coordinated timely deliveries, enhancing customer satisfaction and operational efficiency.
- Implemented inventory management strategies to minimize losses and improve stock accuracy.
- Provided exceptional customer service, ensuring smooth processing of returns and warranties.
- Supported setup of new Boscov's furniture locations, assisting with special events.
Account Manager
Communications Electronics Inc
Timonium, MD
01.1997 - 01.2002
- Generated $450,000 in annual sales through effective marketing strategies.
- Secured contracts by targeting individual and corporate clients successfully.
- Enhanced client relationships through tailored merchandising and direct marketing efforts.
- Provided exceptional customer service for sales and product returns.
- Coordinated communication between service providers and customer needs efficiently.
Department Manager
Boscov's Department Stores
Salisbury, MD
01.1990 - 01.1997
- Increased annual sales to $600,000 by effectively managing sales staff.
- Streamlined staffing schedules and disciplinary actions to enhance team performance.
- Maintained sales floor organization, merchandising small and large appliances effectively.
- Enhanced customer service relations by overseeing sales, delivery, and product returns.
- Coordinated timely delivery and installation of home appliances for clients.
- Collaborated with vendors for effective merchandising and comprehensive product training.
Food Services
Subrunners
Salisbury, MD
01.1988 - 01.1992
- Food Preparation, Grill Line Cook, Food Delivery Services. Cash management of deliveries
- Phone 410-548-1771
Education
H.S. Diploma - Communications
Salisbury University
Sandy Spring, MDSkills
- Strategic planning and execution
- Healthcare compliance
- Operations management
- Healthcare law
- Patient safety
- HIPAA
- Customer service
- Microsoft outlook, word, and Excel
- Customer Patient focused
Accomplishments
- Achieved consistent annual growth by introducing EHR and HR software for Practice Management tasks and billing
- Growth of annual revenue from $36000 to over $1.2 Million.
- Development of a Telehealth Mental Health Group.
- Developed partnerships with multiple Health insurance Groups.
Timeline
Director of Operations
Walgren Counseling PLLC
01.2016 - Current
Dispatcher/Customer Service/Field Support Installer
Austin Cox Home Services
01.2010 - 07.2015
Program Director
Mitchell's Martial Arts
01.2002 - 01.2010
Department Manager Home Furnishings
Boscov's Department Stores
01.2002 - 01.2007
Account Manager
Communications Electronics Inc
01.1997 - 01.2002
Department Manager
Boscov's Department Stores
01.1990 - 01.1997
Food Services
Subrunners
01.1988 - 01.1992
H.S. Diploma - Communications
Salisbury University