David Gutherz
Cranford,NJ
Summary
Competent tech support analyst well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
21
21
years of professional experience
Work History
Food Delivery Driver
Uber Eats
01.2023 - Current
- Met delivery deadlines, responded to customer questions and concerns, managed my availability, navigated new territories.
Client Technical Analyst II
CDK Global
01.2015 - 01.2021
- Solved simple and complex technical issues, responded and resolved client complaints, trained incoming employees, trained outsourced employees in India, created new employee packet of best practices, mentored new employees, responded to customer problems and concerns via email, phone, and chat, created Sunday support structure.
Owner
Kentucky Computer Help
01.2012 - 01.2015
- Basic desktop troubleshooting, training and technical consulting, web design.
Technical Support Analyst
Kalio Inc
01.2011 - 01.2012
- Responded to and resolved trouble cases, fixed client errors, fixed integration and import errors, advised client on best practices.
Technical Support Representative
Cengage Learning
01.2010 - 01.2011
- Provided technical support for electronic learning resources, communicated issues to authors and developers, trained students and professors on the use of digital products.
Medical Center IT Security Staff Associate
University of Kentucky Medical Center
01.2006 - 01.2010
- Commissioned and decommissioned access to clinical applications and VPN, reviewed user access by job role, resolved tier two requests involving IT security.
Patient Relations Assistant II
University of Kentucky Neurosurgery Clinic
01.2004 - 01.2006
- Checked patients into/out of clinic, awarded Platinum award for high level >95% accuracy, scheduled patients, handled patient complaints.
Education
Bachelor of Science, Healthcare Administration -
Purdue Global
10.2025
Associate of Arts, Liberal Arts, Awarded with Distinction -
Lexington Community College
Lexington, KY01.2003
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Excellent Communication
- Dedicated Team Player
- Customer Communication
- Decision-Making
- Smartphone operation
- Remote Support
- Client Support
- Application support
- User Training
- Technical reporting
- IT Security Management
- Information Security
Timeline
Food Delivery Driver
Uber Eats
01.2023 - Current
Client Technical Analyst II
CDK Global
01.2015 - 01.2021
Owner
Kentucky Computer Help
01.2012 - 01.2015
Technical Support Analyst
Kalio Inc
01.2011 - 01.2012
Technical Support Representative
Cengage Learning
01.2010 - 01.2011
Medical Center IT Security Staff Associate
University of Kentucky Medical Center
01.2006 - 01.2010
Patient Relations Assistant II
University of Kentucky Neurosurgery Clinic
01.2004 - 01.2006
Bachelor of Science, Healthcare Administration -
Purdue Global
Associate of Arts, Liberal Arts, Awarded with Distinction -
Lexington Community College
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