Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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David Gutierrez

Carpentersville,IL

Summary

A Graduate of Dundee Crown High-school and a Motivated Service Worker with exceptional social skills, over the phone customer service, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. A fast learner who learns from mistakes in a productive procedure, and attempts every to complete all tasks efficiently and accurately.

Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 3 years of customer service experience and company-oriented mindset. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fraud Specialists 1

JPMorgan Chase
02.2023 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat common fraud trends.
  • Provided exemplary level of customer service to clients and company personnel.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Interviewed clients thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.
  • Boosted call center performance, consistently meeting or exceeding daily call volume targets.

Management Trainee

McDonald's
08.2020 - 10.2022
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Collaborated in professional team to solve workflow issues.
  • Managed and mentored team of 9 employees.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Excelled in every store position and regularly backed up front-line staff.
  • Created internal control of day-to-day transactions and punctually opened and closed business.

Education

High School Diploma -

Dundee Crown Highschool
1500 Kings Rd, Carpentersville, IL 60110
06.2022

Skills

  • Computer Experience
  • Fraud Prevention
  • Investigation Techniques
  • Employee Coaching and Motivation
  • Sales Tracking
  • Multitasking
  • Customer Service
  • Fraud Detection
  • Procedure Review
  • Adaptability

Accomplishments

  • Supervised team of 9 staff members.
  • Attended a Food Safety class and Received certification
  • Achieved Big 6 employee through effectively helping with new team members with side by side call hearings.
  • Took part in Business and Fest side by sides
  • Achieved High CSAT scores consistently through accurately and efficiently helping clients.

Certification

  • Food safety certification
  • Management in training

Timeline

Fraud Specialists 1

JPMorgan Chase
02.2023 - Current

Management Trainee

McDonald's
08.2020 - 10.2022

High School Diploma -

Dundee Crown Highschool
David Gutierrez