Summary
Overview
Work History
Education
Skills
Timeline
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David Gutierrez

Fayetteville,AR

Summary

Adept at enhancing customer experiences and streamlining operations, I spearheaded the implementation of a new POS system at Chili's Bar and Grill, significantly improving service efficiency. My expertise in menu presentation and a proven track record in high-volume dining settings underscore my ability to prioritize service and upsell effectively. Renowned for compassionate care at Catalina Village, my skills blend seamlessly into any dynamic environment.

Overview

24
24
years of professional experience

Work History

Head Waiter

Chilis's Bar and Grill
Broken Arrow, OK
04.2020 - 03.2023
  • Implemented new POS system and trained staff members on use.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Verified that all items ordered were delivered correctly to each table.
  • Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
  • Provided assistance in resolving customer complaints in a professional manner.

Parts Room Attendance

apilgrims pride JBS
Mount Pleasant, TX
03.2014 - 02.2017
  • Prepared inventory for shipment by attaching tags and labels.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Monitored stock levels to ensure adequate supply of parts and materials.

Certified Nursing Assistant

Catalina Village
Tucson, AZ
04.1999 - 02.2008
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Education

Nursing Assistant Training Program

Petra Allied Health Inc.
State Of Arkansas
09-2023

Skills

  • Menu presentation
  • High volume dining
  • Service prioritization
  • Upselling techniques
  • Dining area maintenance
  • Daily specials memorization

Timeline

Head Waiter

Chilis's Bar and Grill
04.2020 - 03.2023

Parts Room Attendance

apilgrims pride JBS
03.2014 - 02.2017

Certified Nursing Assistant

Catalina Village
04.1999 - 02.2008

Nursing Assistant Training Program

Petra Allied Health Inc.

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David Gutierrez