David Hair
Lehi,UT
Summary
Hardworking employee enthusiastic about learning A/R Collections field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Lifecare Specialty Pharmacy
08.2022 - 09.2023
- Completed on-time deliveries by choosing best and most efficient routes
- I was responsible for delivering patients medication in Utah County, Salt Lake County and Davis County.
Janitor
Clean Works
06.2021 - 08.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
- Replaced and refilled paper towel and toilet paper dispensers for users convenience
Delivery Driver
Buns Bakery
12.2020 - 05.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
UPS Driver
UPS
01.2020 - 08.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Collections Specialist
Crest Financial
01.2014 - 08.2020
- I was responsible for collecting on accounts from 90-120 days past due.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
Collections Specialist
NorthStar Alarm Services
04.2009 - 08.2014
- I was responsible for collecting on past due accounts, and reviewing the terms of user agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Customer Service Manager
Dialogue Marketing
01.2008 - 08.2009
- I was responsible for call utilization, assigning break times, working on excel spreadsheets, and monitoring the quality of calls
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Some College (No Degree) - Behavioral Sciences
Utah Valley University
Orem, UTHigh School Diploma -
Timpanogos High School
Orem, UT12.2009
Skills
- Financial Services
- Delivery Driver Experience
- Accounts Payable
- Driving
- Knowledge of State Roads and Highways
- Route Management
- Local Routes Understanding
- Time Management
- Account Reconciliation
- Accounts Receivable
- Customer service
- Customer support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Delivery Driver
Lifecare Specialty Pharmacy
08.2022 - 09.2023
Janitor
Clean Works
06.2021 - 08.2022
Delivery Driver
Buns Bakery
12.2020 - 05.2021
UPS Driver
UPS
01.2020 - 08.2020
Collections Specialist
Crest Financial
01.2014 - 08.2020
Collections Specialist
NorthStar Alarm Services
04.2009 - 08.2014
Customer Service Manager
Dialogue Marketing
01.2008 - 08.2009
Some College (No Degree) - Behavioral Sciences
Utah Valley University
High School Diploma -
Timpanogos High School