David Hall
Flowery Branch,GA
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Project Manager
Design Tex Cabinetry
Suwanee, Georgia
06.2017 - Current
- Created and implemented processes to ensure successful completion of projects.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Provided guidance to team members regarding tasks assigned to them.
- Modified project plans when needed to better align with organizational objectives.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Lead Installation Technician
Design Tex Cabinetry
Suwanee, GA
01.2013 - 12.2015
- Managed inventory of tools and equipment, ensuring availability for scheduled installations.
- Assisted in developing standard operating procedures related to installations.
- Completed scheduled appointments on time to drive quality service.
- Worked with team members to install and maintain equipment.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Supervised the unloading, setup, testing, and commissioning of systems at customer sites.
- Participated in training sessions to enhance skills and knowledge in new installation techniques.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Lead Cabinet Installer
Design Tex Cabinetry
Suwanee, GA
06.2011 - 12.2012
- Consistently constructed square and level projects.
- Followed manufacturer's instructions precisely when installing custom cabinetry components.
- Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
- Worked at customer locations to replace existing or install new cabinets for residential or commercial use.
- Stayed current on industry trends and best practices related to cabinet installation.
- Adhered to project blueprints and requirements to deliver quality work.
- Filled any gaps between the wall and the cabinets with putty or caulk as required.
- Inspected completed installations for accuracy before leaving job site.
- Utilized power drills and saws to cut out openings for sinks or dishwashers when needed.
- Transported materials from suppliers' warehouses to job sites safely.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Attached mounting hardware such as brackets or cleats securely into studs of walls.
- Completed work quickly and helped team members in order to achieve deadlines and satisfy customers.
Cabinet Installer
Southeastern Caseworks Enterprises
Braselton, Georgia
12.2009 - 05.2011
- Consistently constructed square and level projects.
- Followed manufacturer's instructions precisely when installing custom cabinetry components.
- Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
- Cleaned up work area once finished with project.
- Reviewed work to check compliance with design specifications and quality requirements.
- Worked independently on projects and tasks within carpentry team.
Skills
- Work flow planning
- Project development
- Project tracking
- Strategy implementation
- Crisis management
- Internal communications
Timeline
Project Manager
Design Tex Cabinetry
06.2017 - Current
Lead Installation Technician
Design Tex Cabinetry
01.2013 - 12.2015
Lead Cabinet Installer
Design Tex Cabinetry
06.2011 - 12.2012
Cabinet Installer
Southeastern Caseworks Enterprises
12.2009 - 05.2011