David Hall
Brooklyn,NY
Summary
Currently looking for a more technical role within the customer service, administrative, or hospitality industries. Extensive knowledge of Data-Mining with Excel (Pivot Tables, V-Lookups, etc.). A grasp of Lean Six Sigma principles to aid with problem-solving and improving efficiency. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Guest Service Manager
World Trade Center - Westfield
New York, NY
02.2023 - Current
- Collaborated with marketing team on promotional campaigns targeting existing customers.
- Advised upper management on any changes needed in order to enhance the guest experience.
- Assisted in the development and implementation of customer service policies, procedures, and standards.
- Monitored staff performance to ensure adherence to established customer service standards.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Ensured that all guest inquiries were answered promptly and accurately.
- Resolved any customer complaints or issues professionally and efficiently.
- Maintained a neat, clean, and organized front desk area at all times.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
Gym Operations Manager
Brooklyn Point Luxury Condos
Brooklyn, NY
11.2020 - 02.2023
- Manage schedule for front desk employees (8)
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Balanced schedule for the Pilates Studio, Spin Class, Two Pools and Rock Climbing Wall for all residents and their guest
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Organized and facilitated group fitness classes for members of the gym.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
Concierge Manager
Bliss Spa
New York, NY
04.2019 - 09.2020
- Oversaw daily functions of concierge desk, ensuring efficient scheduling and staffing.
- Delivered prompt responses to guest inquiries.
- Facilitated resolution of workplace disputes with professionalism.
- Assisted guests with check-in and check-out procedures and room assignments.
- Acting Manager when General Manager and Operation's Manager were out of office.
- Generated ideas to improve customer experience at the concierge desk.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Handled mail and package deliveries, keeping items secure.
Operations Supervisor
LA Fitness
Milford, CT
02.2017 - 04.2019
- Monitored daily operations for compliance with quality standards and safety regulations.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Education
Bachelor's degree - Production Management (Manufacturing)
Fashion Institute of Technology
New York, NYAssociate in Science (AS) - Business Administration
Borough of Manhattan CC
Brooklyn, NY05.2022
Skills
- Microsoft Excel
- Pivot tables
- V-Lookups
- Data-Mining
- Adobe Photoshop
- E-commerce
- Guest Relations
- Process Improvement
- Customer Retention
- Staff training and development
- Team management
- Complaint handling
- Cross-departmental collaboration
- Strong leadership
- Customer rapport
- Problem-solving
- Operations management
Certification
- Lean Six Sigma White Belt: Lean Six Sigma is a process improvement approach that uses a collaborative team effort to improve performance by systematically removing operational waste and reducing process variation.
- Microsoft Office Specialist: Microsoft Excel certification earners have a fundamental understanding of Excel and the ability to complete tasks independently. Earners have proven they can create and edit a workbook with multiple sheets, and use graphic elements to represent data visually including professional-looking budgets, financial statements, performance charts, and data-entry logs. Excel earners include students, business professionals, clerical workers, bookkeepers, and others.
Timeline
Assistant Guest Service Manager
World Trade Center - Westfield
02.2023 - Current
Gym Operations Manager
Brooklyn Point Luxury Condos
11.2020 - 02.2023
Concierge Manager
Bliss Spa
04.2019 - 09.2020
Operations Supervisor
LA Fitness
02.2017 - 04.2019
Associate in Science (AS) - Business Administration
Borough of Manhattan CC
Bachelor's degree - Production Management (Manufacturing)
Fashion Institute of Technology