General Manager with expertise in operations management, team building, and process improvements. Committed to enhancing workflow efficiency and reducing costs while driving accountability and achieving strategic business objectives. I also have a strong focus on training and coaching. Proven ability to lead teams to success through effective mentorship and performance monitoring. Eager to leverage skills in customer interaction and business financials to drive service excellence.
Work History
General Manager
2 Years 4 Months
Gerber Collision & Glass | 02.2024 - 06.2026
Oversaw daily operations, ensuring efficiency and adherence to company policies.
Managed team performance, providing coaching and mentorship to staff members.
Implemented process improvements that enhanced workflow and reduced operational costs.
Developed strategic plans to achieve business objectives and optimize service delivery.
Monitored key performance indicators, driving accountability within the team for results.
Conducted regular staff training sessions, fostering a culture of continuous improvement and safety compliance.
Estimator
1 Year 4 Months
Caliber Collision | 10.2022 - 02.2024
Prepared detailed cost estimates for collision repair projects, ensuring accuracy and clarity.
Analyzed repair project specifications and blueprints to determine material, labor, and time requirements.
Implemented streamlined procedures for estimating that reduced turnaround time for bids and enhanced customer satisfaction.
Collaborated with management to refine estimating processes and improve efficiency in project workflows.
Reviewed and adjusted estimates based on client requirements (usually insurance companies), ensuring alignment with expectations and budget constraints.
Utilized estimating software to generate quotes and track project costs effectively throughout the repair process.
Mentored junior estimators on best practices for cost estimation and project analysis techniques.
Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
Prepared material orders to complete projects on time and within budget.
Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.