David Heffner
Orlando
Summary
Dedicated barista with extensive experience in high-volume beverage service. Expertise in multitasking during peak hours while maintaining cleanliness and quality standards, enhancing guest loyalty through personalized interactions. Ready to leverage strong beverage knowledge and genuine hospitality in the Kava Tender role.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
Orlando
06.2024 - Current
- Expertly crafted lattes, mixed beverages, brewed coffee, and prepared drinks while memorizing over 12 recipes and sequencing multiple orders simultaneously for fast, consistent service.
- Multitasked high-volume drive-thru operations during peak hours: took orders, processed POS transactions, sequenced multiple drink orders, and prepared customized beverages with speed and accuracy.
- Enhanced guest loyalty by remembering names and preferences, delivering personalized recommendations and exceptional hospitality.
- Maintained cleanliness, sanitation, and quality standards to create an inviting service environment.
- Maintained strict cleanliness behind the line and in the lobby; supported team by restocking ice, milk, cups, lids, and beans on a 15-minute cycle, then loaded dishes before returning to ring up and cash out customers.
- Restocked ingredients from back-of-house to sustain seamless workflow and ensure uninterrupted service.
Childcare Assistant
Childcare Center
Orlando
01.2023 - 01.2024
- Managed classroom operations, supervising and engaging groups of children to create a positive learning environment.
- Provided attentive customer service to parents, fostering trust and positive relationships through effective communication and issue resolution.
- Maintained cleanliness of the workspace to support a healthy atmosphere.
Retail Associate
Christmas Tree Shops
Altamonte Springs
01.2021 - 01.2023
- Processed cash and digital POS transactions, ensuring accuracy and providing friendly, efficient customer service in high-traffic retail.
- Managed stocking, merchandising, and inventory replenishment to uphold organized store standards and enhance customer experience.
- Performed closing duties, including cash drawer audits and reconciliation, ensuring financial accuracy and integrity.
Barista / Key Holder
Java J’s Coffee House
Orlando
01.2022 - 12.2022
- Opened store as sole key holder, set up POS system, brewed coffee batches, and prepared café for daily service to ensure smooth operations.
- Created welcoming guest experiences by independently operating espresso machine, preparing drinks, and managing POS transactions.
- Expertly prepared and ground fresh coffee beans using precise recipes for consistent beverage quality.
- Created a relaxed, welcoming atmosphere by warmly interacting with guests and explaining beverage options.
- Single-handedly managed cash handling, reconciliation, closing procedures, and security protocols.
- Led full-cycle inventory management: conducted counts, applied FIFO rotation, forecasted demand, and placed supplier orders to prevent shortages.
Service Technician
First Impressions Pro
Winter Garden
12.2018 - 05.2020
- Executed professional cleaning with industrial-grade machines, achieving high cleanliness standards.
- Built customer relationships by resolving issues promptly, enhancing overall satisfaction.
- Clarified quotes while addressing client concerns, ensuring transparency and trust.
Kitchen Assistant
The Palms of Longwood
Longwood
07.2017 - 12.2018
- Assisted cook with meal preparation and special dietary tasks, ensuring efficient kitchen operations.
- Maintained kitchen cleanliness and sanitation standards, supporting consistent food service quality.
- Delivered courteous daily meal service to assisted living residents in a fast-paced dining environment.
Sales Associate
Sherwin Williams
Orlando
01.2017 - 12.2018
- Resolved customer concerns through effective communication, enhancing satisfaction and fostering loyalty.
- Processed paint orders accurately and on time, reinforcing trust with contractors.
- Multitasked daily operations and met deadlines, contributing to enhanced workflow.
- Optimized warehouse space through improved stock organization strategies.
Education
High School Diploma -
Victory Christian School
Orlando, FL05-2008
Skills
- Beverage customization
- Point of sale systems
- Quality control
- Stock inventory management
- Beverage preparation
- Client relations
- Multitasking under pressure
- Team collaboration
- Effective time management
Additional Information
Children’s Church Teacher and Birthday Party Host with strong communication and relationship-building skills. Enjoy socializing over coffee, entertaining guests, singing, and playing piano.
Timeline
Barista
Starbucks
06.2024 - Current
Childcare Assistant
Childcare Center
01.2023 - 01.2024
Barista / Key Holder
Java J’s Coffee House
01.2022 - 12.2022
Retail Associate
Christmas Tree Shops
01.2021 - 01.2023
Service Technician
First Impressions Pro
12.2018 - 05.2020
Kitchen Assistant
The Palms of Longwood
07.2017 - 12.2018
Sales Associate
Sherwin Williams
01.2017 - 12.2018
High School Diploma -
Victory Christian School