David Hensley
Mars Hill,NC
Summary
Dynamic F&I Director with a proven track record in leadership and compliance. Expertise in strategic planning and staff development, enhancing dealership operations and ensuring regulatory adherence.
Overview
5
5
years of professional experience
Work History
F&I Director
Fred Anderson Subaru
Asheville, NC
10.2021 - Current
- Built relationships with key banks to optimize financing options and increase profitability. with key banks to ensure maximum profitability
- Led strategic planning initiatives to enhance dealership operations and customer satisfaction.
- Directed the store's daily operations, ensuring compliance with applicable laws and regulations.
- Managed staff training programs to enhance compliance with industry standards and policies.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Facilitated collaboration between teams by promoting open communication channels for improved workflow.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Assessed employee performance against established benchmarks or targets.
- Identified opportunities for process optimization through data analysis.
Education
F&I Certification Course
JM&A
04-2023
F&I Certification Course
SafeGaurd
FILES Certification
Skills
- Staff training
- Relationship management
- Process optimization
- Customer relationship management
- Compliance knowledge
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Adaptability to change
- Critical thinking
- Employee development
- Team building
- Verbal and written communication
- Multitasking and organization
- Legal and regulatory compliance
- Hiring and retention
- Risk management
- Process improvement
Timeline
F&I Director
Fred Anderson Subaru
10.2021 - Current
F&I Certification Course
JM&A
F&I Certification Course
SafeGaurd
FILES Certification