David Hephzibah
Mableton,GA
Summary
Dynamic professional with extensive experience as a Guest Service Agent at Spirit Airlines, excelling in travel coordination and customer service excellence. Proven ability to manage high-pressure situations while ensuring safety and compliance. Skilled in Microsoft Office 365 and cross-functional communication, consistently delivering results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Spirit Airlines
Atlanta, GA
02.2025 - Current
- Provide real-time support to passengers during normal and irregular operations, resolving last-minute travel issues.
- Coordinate reservations, verify travel documentation, and update records accurately under time constraints.
- Communicate clearly with internal teams to support operational continuity and on-time performance.
- Maintain a calm, professional approach while managing high call and in-person interaction volumes.
Digital Personal Shopper
Walmart
Fayetteville, GA
11.2024 - 02.2025
- Managed multiple customer requests simultaneously while meeting strict deadlines.
- Maintained accurate system documentation and inventory records.
- Communicated proactively with customers to resolve substitutions and service issues.
Security Officer
Cocoa Clinic
Accra, Ghana
01.2023 - 12.2023
- Ensured safety and security of staff and facilities through access control and monitoring.
- Responded quickly and professionally to incidents, prioritizing safety and compliance.
Education
Associate of Science - Computer Science
Georgia Military College
Fairburn, GABachelor of Science - Computer Engineering
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana10.2025
Skills
- Crew & Passenger Support
- Travel & Reservation Coordination
- Irregular Operations (IROPs) Support
- Customer Service Excellence
- Multi-Tasking & Time Management
- Cross-Functional Communication
Certifications And Additional Information
- Valid U.S. Driver's License
- Authorized to work flexible schedules including nights, weekends, and holidays
- Experience working with diverse teams and global clientele
Languages
French
Limited Working
Timeline
Guest Service Agent
Spirit Airlines
02.2025 - Current
Digital Personal Shopper
Walmart
11.2024 - 02.2025
Security Officer
Cocoa Clinic
01.2023 - 12.2023
Associate of Science - Computer Science
Georgia Military College
Bachelor of Science - Computer Engineering
Kwame Nkrumah University of Science and Technology