Kevin Fernandez
Elizabeth,NJ
Summary
Experienced in airport check-in processes, document inspection, and baggage handling. Exceptional skills in guest service. Strong commitment to providing outstandingly courteous and professional customer service. Consistently strives to exceed expectations. Proficient in boarding procedures and adept at maximizing efficiency under time constraints. Dedicated to ensuring a seamless and enjoyable travel experience for all passengers.
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Worldwide Flight Services
03.2024 - Current
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
Cashier
Seabra Foods
04.2022 - 08.2022
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Warehouse Worker
Amazon
09.2020 - 02.2021
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
High School Diploma -
East Side High School
238 Van Buren St, Newark, NJ 0710506.2019
Skills
- Problem-Solving
- Team Leadership
- Time management abilities
- Cooperative Attitude
- Passenger assistance
- Customer Focus
- Sales and upselling
- Work Task Prioritization
- Airline policy implementation
- Active Listening
- Documentation verification
- Reservation software
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Guest Service Agent
Worldwide Flight Services
03.2024 - Current
Cashier
Seabra Foods
04.2022 - 08.2022
Warehouse Worker
Amazon
09.2020 - 02.2021
High School Diploma -
East Side High School
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