Alexa Cortes
Weston,FL
Summary
I am a dedicated and professional worker, with a strong academic background, and a keen passion for continuous learning. I take pride in my work, with the ability to take on complex projects, with the utmost enthusiasm. Detail-oriented professional with strong skills in customer relationship management and conflict resolution.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
Spirit Airlines
Fort Lauderdale, FL
03.2026 - 05.2026
- Assisted passengers with check-in and boarding procedures efficiently.
- Handled luggage and special requests with attention to detail.
- Provided information about flight schedules and services clearly.
- Utilized reservation systems to process ticketing and changes accurately.
- Monitored passenger check-in processes.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Support rebooking and passenger assistance during operational disruptions
Box Office Associate
Broward Center for the Performing Arts
Fort Lauderdale, Florida
12.2023 - Current
- Assisted patrons with ticket purchases and event inquiries.
- Processed transactions using point-of-sale systems efficiently.
- Managed ticket distribution for various performances and events.
- Provided excellent customer service to enhance guest experiences.
- Resolved patron issues and concerns with professionalism and empathy.
- Performed data entry tasks such as entering customer information into databases.
Education
Bachelor of Music - Opera And Music Theatre
Oklahoma City University
Oklahoma City, OK05-2023
High School Diploma -
Cypress Bay High School
Weston, FL06-2018
Skills
- Data entry
- Attention to detail
- Transaction accuracy
- Effective communication
- Irregular Operations
- TSA Compliance Awareness
- Passenger Processing
- Fluent in Spanish
Timeline
Guest Service Agent
Spirit Airlines
03.2026 - 05.2026
Box Office Associate
Broward Center for the Performing Arts
12.2023 - Current
Bachelor of Music - Opera And Music Theatre
Oklahoma City University
High School Diploma -
Cypress Bay High School