David Hernandez

– Oversee strategic planning and operational execution of high-volume events hosting up to 3,500 attendees in a major convention hotel environment.
Lead, mentor, and performance-manage a workforce of 30+ associates, elevating service standards and leadership depth.
– Exercise full financial accountability for seven-figure event budgets, ensuring cost discipline, labor optimization, and profitability alignment.
– Serve as primary operational partner for corporate and VIP clients, driving repeat business and long-term relationships.
– Utilize event analytics and operational reviews to implement process improvements and elevate overall execution quality.

– Oversaw end-to-end operations for high-volume events of up to 1,800 attendees within a large convention hotel.
– Served as operational liaison between departments, ensuring seamless coordination and execution aligned with client objectives.
– Delivered measurable cost savings of approximately 10% through labor optimization and vendor management initiatives.
– Implemented process improvements that increased operational efficiency and enhanced overall guest and client satisfaction.

– Supervised teams of 20+ associates across corporate and VIP events.
– Coordinated multiple simultaneous events while maintaining service quality.
– Improved productivity through process enhancements and team training.

• Pinar del Río, Cuba