Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

David Herrera

Rialto,CA

Summary

Dynamic customer service professional with a strong work ethic and proven ability to enhance satisfaction at Unifi. Skilled in upselling and complaint handling, I excel in high-pressure environments, fostering relationships and resolving issues effectively. Committed to delivering personalized solutions that drive sales and build brand loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

CSA

Unifi
09.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.

Host

Chilis Resturant
06.2024 - 09.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Diploma -

Rialto High School
Rialto, CA
06.2024

Skills

  • Goal oriented
  • Strong work ethic
  • Patience and tolerance
  • Up-selling and Cross-selling
  • Complaint handling
  • Payment processing
  • Teamwork and collaboration
  • Customer service
  • Computer skills
  • Language fluency
  • Calm under pressure

Certification

Acs loading bridge

Acs airbus door

Acs dangerous goods and hazardous materials

Acs frontier required - above wing

Acs safety management system

Acs human factors

Acs sensitive security information

Acs automated passenger count - customer service agent

Acs complain resolution official

Acs icst ticket counter - GoNow

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

CSA

Unifi
09.2024 - Current

Host

Chilis Resturant
06.2024 - 09.2024

Diploma -

Rialto High School

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David Herrera