Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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David Herrera Maldonado

Rialto,CA

Summary

Dynamic customer service professional with experience at Unifi, adept at resolving conflicts and enhancing customer satisfaction through active listening and critical thinking. Proven ability to thrive in high-pressure environments, efficiently managing operations and ensuring safety protocols. Skilled in data entry and payment processing, consistently delivering exceptional service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Unifi
09.2024 - Current
  • Maintained professionalism under pressure while resolving conflicts in high stress situations.
  • Delivered high level service to hundred of airline customers daily in a fast paced airport setting.
  • Used computer systems to manage passenger check ins, flight date, and gate operations efficiently.
  • Resolved complains with professionalism and empathy, improving customer satisfaction.
  • Operated jet bridge and supported flight operation while maintaining safety protocols.
  • Excelled in pressure situations, adapting quickly to unexpected changes and customer needs.

Host

Chili's Restaurant
06.2024 - 09.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Rialto High School
Rialto, CA
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Computer proficiency

Certification

ACS Ground Security Coordinator

ACS Loading Bridge

ACS Airbus Door

ACS NetTracer

Languages

English
Spanish

Timeline

Customer Service Representative

Unifi
09.2024 - Current

Host

Chili's Restaurant
06.2024 - 09.2024

High School Diploma -

Rialto High School

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