David Herrling
Lynchburg,VA
Summary
I'm completely in line with Liberty Universities mission of "Training Champions for Christ".
Dynamic professional with a proven track record at Virginia's Insurance Marketplace (Working remotely, complying with stringent HIPPA guidlines), excelling in Critical Listening/ Triage and empathetic Customer Service. Recognized for my adaptability and effort to go the extra mile, I foster strong client relationships and enhance team productivity.
Fully committed to continual improvement and learning through criticism, I bring a friendly attitude and problem-solving skills to every challenge. Currently pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
"It's been a pleasure working with you, and your contributions to the team have truly made a difference".
Tiffany Robinson
Call Center Supervisor - GetInsured/Virginia's Insurance Marketplace
Overview
22
22
years of professional experience
Work History
Customer Service Representative 1
Virginia's Insurance Marketplace (Get Insured/ D&A Consulting)
08.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
CDL A OTR Truck Driver
Simbeck Trucking
12.2014 - 04.2024
- Received recognition as Driver of the Month multiple times due to exceptional performance in meeting deadlines, maintaining safety, and providing excellent customer service.
- Adapted quickly to changing road conditions by making swift decisions that ensured safe travel without compromising deadlines.
- Performed daily pre-trip inspections to ensure vehicle safety and prevent downtime.
- Maintained accurate logs of hours driven, mileage, and expenses for proper reporting.
- Completed regular maintenance tasks on the truck to minimize breakdowns and increase operational efficiency.
Architectural Modeling Foreman/OSHA Safety Manager
Architectural Images
11.2003 - 10.2014
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
Education
Bachelor of Arts - Fine Arts
NOVA - Northern Virginia Community College
Manassas, VAAccredited - Workplace Safety
American Red Cross
Gaithersburg, MDAccredited - Accounting And Finance
Peachtree Accounting
Tysons Corner, VATanker - Tank Commander
U.S. Army School of Armor
Fort Knox, KYOSHA Management
OSHA Management
Alexandria, VASkills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative 1
Virginia's Insurance Marketplace (Get Insured/ D&A Consulting)
08.2024 - 08.2025
CDL A OTR Truck Driver
Simbeck Trucking
12.2014 - 04.2024
Architectural Modeling Foreman/OSHA Safety Manager
Architectural Images
11.2003 - 10.2014
Bachelor of Arts - Fine Arts
NOVA - Northern Virginia Community College
Accredited - Workplace Safety
American Red Cross
Accredited - Accounting And Finance
Peachtree Accounting
Tanker - Tank Commander
U.S. Army School of Armor
OSHA Management
OSHA Management
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