Patrice Anderson
Lathrup Village,Oakland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and empathetic offering experience in direct patient care. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative 1
DDOT PARATRANSIT
Detroit, Michigan
05.2023 - PRESENT
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
Administrative Special Service/Customer Service Representative
City of Detroit Health Department
Detroit, MI
09.2022 - 05.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
COVID19 Testing Assisant/Medical Screener/Administrative Special Service/Customer Service Representative
Premier Staff Services
Livonia, MI
01.2021 - 09.2022
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Screened employees using specific protocol and non-contact infrared thermometers. Offered protective masks and face shields to guests as needed.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Scheduled City of Detroit employees along with citizens for their COVID19 test.
- Translated written documentation and notes into emails and other types of correspondence.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and service.
Medical Screener/Poll Worker
Department of Elections
Detroit, MI
06.2020 - 11.2020
- Prepared equipment for voting and maintained operations throughout voting hours.
- Evaluated address information, identifying cards and registration paperwork for each voter.
- Completed new voter registrations for district residents.
- Watched members of public and candidates for compliance with applicable regulations.
- Assisted curbside voters with disabilities incapable of obtaining physical access to voting machines.
- Provided ballots to registered voters and instruction on proper voting methods.
- Offered reception coverage to relieve staff during absences or breaks.
Home Health Aide
Centria Healthcare
Farmington Hills, MI
11.2018 - 02.2020
- Documented client progress in charts and logbooks.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Transported clients to doctor's appointments and errands.
- Assisted terminally ill patients with bathing, grooming and dressing. Fed patients with limited physical abilities to support basic needs.
- Coordinated community outreach and local events to educate on chronic illness, at-home care and preventive self-exams.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care. Helped patients stay happy and healthy by providing mental and emotional support as well as compassionate care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Education
MEDICAL ASSISTANT
PHLEBOTOMY EXPRESS LLC
Detroit, MI04.2023
GED -
MICHIGAN WORKS
Detroit, MI06.2009
NURSING ASSISTANT
RED CROSS
Detroit, MI06.2003
Skills
- People skills
- Work well with others
- Clerical
- Client safety and first aid
- Client documentation
- Compassionate client care
- Data entry documentation
- Data gathering
- Professional telephone voice
- Communicating with clients
- Customer communications
- Collecting vital signs
- Patient relations
- Pass medication
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
Timeline
Customer Service Representative 1
DDOT PARATRANSIT
05.2023 - PRESENT
Administrative Special Service/Customer Service Representative
City of Detroit Health Department
09.2022 - 05.2023
COVID19 Testing Assisant/Medical Screener/Administrative Special Service/Customer Service Representative
Premier Staff Services
01.2021 - 09.2022
Medical Screener/Poll Worker
Department of Elections
06.2020 - 11.2020
Home Health Aide
Centria Healthcare
11.2018 - 02.2020
MEDICAL ASSISTANT
PHLEBOTOMY EXPRESS LLC
GED -
MICHIGAN WORKS
NURSING ASSISTANT
RED CROSS
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