David Hill
White Salmon,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Police Officer position. Ready to help team achieve department goals.
Overview
16
16
years of professional experience
Work History
Shop Manager
Green Tree Automotive
Hood River, OR
05.2013 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
Service Advisor
Kalispell Toyota
Kalispell, MT
04.2010 - 05.2013
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
Education
Associate of Science - Automotive Technology
Universal Technical Institute of Arizona Inc
Phoenix, AZ04.1991
Skills
- Customer Service
- Constructive Feedback
- Persuasive Negotiations
- Customer Loyalty
- Effective Working Relationships
- Corrective Actions
- Customer Experience Enhancement
Timeline
Shop Manager
Green Tree Automotive
05.2013 - Current
Service Advisor
Kalispell Toyota
04.2010 - 05.2013
Associate of Science - Automotive Technology
Universal Technical Institute of Arizona Inc