David Hopkins
Manchester
Summary
Senior Master Ford Technician with a strong work ethic and advanced diagnostic skills, recognized for enhancing customer satisfaction at Celebrity Ford of Toms River. Proven track record in troubleshooting complex mechanical issues and training technicians, ensuring high-quality repairs and efficient service delivery. Committed to maintaining safety and operational excellence with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
21
21
years of professional experience
Work History
Senior Master Ford Technician
Celebrity Ford of Toms River
03.2023 - Current
- Performed routine maintenance and repairs on vehicles, ensuring optimal performance.
- Collaborated with team members to streamline repair processes and enhance efficiency.
- Assisted in training new technicians on safety protocols and repair techniques.
- Conducted quality inspections on completed work to uphold service excellence standards.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Diagnosed and repaired vehicle systems using advanced diagnostic tools and manufacturer guidelines.
- Conducted routine maintenance inspections to ensure optimal vehicle performance and safety compliance.
- Collaborated with service advisors to communicate repair needs and provide accurate service estimates.
- Assisted in training new technicians on shop procedures, equipment usage, and safety protocols.
- Streamlined workflow processes to improve efficiency in vehicle servicing and reduce turnaround times.
- Maintained organized workspaces to promote safety and enhance operational productivity within the shop.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Senior Master Ford Technician
Downs Ford
02.2019 - 03.2023
- Implemented quality control measures to ensure high standards in repairs and customer satisfaction.
- Resolved customer inquiries regarding vehicle issues, fostering positive relationships through effective communication skills.
- Diagnosed vehicle issues using diagnostic tools and equipment to ensure optimal performance.
- Performed routine maintenance, including oil changes, tire rotations, and brake inspections to enhance vehicle longevity.
- Led troubleshooting initiatives for complex mechanical issues, reducing turnaround time for repairs significantly.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Platinum Level Hyundai Service Technician
Lester Glenn Hyundai
09.2011 - 02.2019
- Diagnosed and repaired equipment malfunctions, ensuring optimal performance and customer satisfaction.
- Trained junior technicians on best practices for repairs and safety protocols to promote workplace efficiency.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
- Utilized advanced diagnostic tools to quickly identify vehicle issues, reducing troubleshooting time and labor costs.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Ford Service Technician
Sansone Ford
09.2004 - 08.2011
- Implemented quality control measures to verify completion of repairs and adherence to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Consistently met or exceeded productivity goals by effectively managing time and prioritizing tasks accordingly.
Education
Senior Master Ford Technician - All Aspects of Automotive Diagnosis And Repair
Ford Training Centers And On-Line Training Courses
Various LocationsSummit High School
Summit, NJ06-1988
Skills
- Equipment maintenance
- Strong work ethic
- Attention to detail
- Problem-solving
- Troubleshooting skills
- Transmissions
- Engine repair
- Electrical failure repairs
- Advanced diagnostics
Timeline
Senior Master Ford Technician
Celebrity Ford of Toms River
03.2023 - Current
Senior Master Ford Technician
Downs Ford
02.2019 - 03.2023
Platinum Level Hyundai Service Technician
Lester Glenn Hyundai
09.2011 - 02.2019
Ford Service Technician
Sansone Ford
09.2004 - 08.2011
Senior Master Ford Technician - All Aspects of Automotive Diagnosis And Repair
Ford Training Centers And On-Line Training Courses
Summit High School
Similar Profiles
Mark DeFeliceMark DeFelice
Salesand Finance Associate at Celebrity Ford Of Toms RiverSalesand Finance Associate at Celebrity Ford Of Toms River
Amanda DiBellaAmanda DiBella
Preschool Teaching Assistant at Toms River Nursery SchoolPreschool Teaching Assistant at Toms River Nursery School
Maverick MarckMaverick Marck
Student Volunteer at Toms River East High SchoolStudent Volunteer at Toms River East High School
Ben WebbBen Webb
School Resource Officer/Police Officer at Manchester Police DepartmentSchool Resource Officer/Police Officer at Manchester Police Department
Sunday FalanaSunday Falana
Lead Engineer at WayMaker Digital LimitedLead Engineer at WayMaker Digital Limited