Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Curry Community Based Services-Program Manager
Star of Hope
425 Mill Beach Rd. Brookings, Oregon
12.2021 - Current
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Worked with individuals to achieve daily goals.
Planned community outings for Intellectually/Developmentally Disabled clients. Outings that help in meeting daily goals for the individuals.
Administrative Assistant
Star Of Hope
Brookings, Oregon
09.2021 - 12.2021
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Organized weekly staff meetings and logged minutes for corporate records.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Energy Intake Specialist
Oregon Coast Community Action
Brookings, Oregon
09.2018 - 09.2021
Answered phone calls and provided new clients with required paperwork to initiate service.
Completed intake assessment forms and filed clients' charts.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Assistant
Curry County
03.2018 - 09.2018
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Managed and completed paperwork and overall office administration operations.
Cashier
Brookings Grocery Outlet
05.2016 - 03.2018
Scan customer's purchases, receive payment
Fast, friendly service
Took job with Curry County as part time VSO Assistant, left on very good terms.
Education
Business Administration, obtained Business Systems Certification -
Portland Community College
Portland, OR
11.2014
High School Education Diploma - Creative Writing Courses
Toledo High School
Toledo, OR
6.1983
Skills
Document and File Management
Confidentiality and Data Protection
Strong Organizational Skills
Multitasking and Time Management
Ease with Computers and Technology
Administrative Support
Microsoft Word
Microsoft Outlook
Customer and client relations
Computer Proficiency
Certification
CNP - Certified Notary Public
Timeline
Curry Community Based Services-Program Manager
Star of Hope
12.2021 - Current
Administrative Assistant
Star Of Hope
09.2021 - 12.2021
Energy Intake Specialist
Oregon Coast Community Action
09.2018 - 09.2021
Assistant
Curry County
03.2018 - 09.2018
Cashier
Brookings Grocery Outlet
05.2016 - 03.2018
Business Administration, obtained Business Systems Certification -
Portland Community College
High School Education Diploma - Creative Writing Courses
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
Senior Community-based Protection Assistant at United Nations High Commissioner for Refugees (UNHCR)Senior Community-based Protection Assistant at United Nations High Commissioner for Refugees (UNHCR)
Case Manager, LTSS, Waiver Program-Hybrid Remote/community-Based Program at Molina HealthcareCase Manager, LTSS, Waiver Program-Hybrid Remote/community-Based Program at Molina Healthcare