Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Williams

Brookings,Oregon

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Curry Community Based Services-Program Manager

Star of Hope
425 Mill Beach Rd. Brookings, Oregon
12.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Worked with individuals to achieve daily goals.
  • Planned community outings for Intellectually/Developmentally Disabled clients. Outings that help in meeting daily goals for the individuals.

Administrative Assistant

Star Of Hope
Brookings, Oregon
09.2021 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Energy Intake Specialist

Oregon Coast Community Action
Brookings, Oregon
09.2018 - 09.2021
    • Answered phone calls and provided new clients with required paperwork to initiate service.
    • Completed intake assessment forms and filed clients' charts.
    • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
    • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.

Assistant

Curry County
03.2018 - 09.2018
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Managed and completed paperwork and overall office administration operations.

Cashier

Brookings Grocery Outlet
05.2016 - 03.2018
  • Scan customer's purchases, receive payment
  • Fast, friendly service
  • Took job with Curry County as part time VSO Assistant, left on very good terms.

Education

Business Administration, obtained Business Systems Certification -

Portland Community College
Portland, OR
11.2014

High School Education Diploma - Creative Writing Courses

Toledo High School
Toledo, OR
6.1983

Skills

  • Document and File Management
  • Confidentiality and Data Protection
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Administrative Support
  • Microsoft Word
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency

Certification

  • CNP - Certified Notary Public

Timeline

Curry Community Based Services-Program Manager

Star of Hope
12.2021 - Current

Administrative Assistant

Star Of Hope
09.2021 - 12.2021

Energy Intake Specialist

Oregon Coast Community Action
09.2018 - 09.2021

Assistant

Curry County
03.2018 - 09.2018

Cashier

Brookings Grocery Outlet
05.2016 - 03.2018

Business Administration, obtained Business Systems Certification -

Portland Community College

High School Education Diploma - Creative Writing Courses

Toledo High School
Jessica Williams