
Dynamic Environmental Services Director with a proven track record of improving operational efficiency, productivity, and service quality in healthcare environments. Expertise in strategic planning, team leadership, and regulatory compliance ensures high standards of cleanliness, safety, and patient satisfaction.
A strong communicator and problem-solver who builds cross-functional partnerships and implements innovative, results-driven solutions to enhance performance and support organizational goals.
•Responsible for strategic & operational oversight of Environmental Services across a multi-location healthcare system, 305 beds, ensuring regulatory compliance, patient satisfaction, & cost efficiency.
• Provide leadership for a workforce of 90 employees, including 2 Assistant Directors & 5 Supervisors, driving operational excellence & accountability
• Oversee day-to-day EVS operations across multiple sites, ensuring adherence to infection prevention standards, safety protocols, & regulatory requirements (state, federal, and corporate)
• Spearheaded linen utilization reduction initiatives, achieving a 10% decrease in monthly costs without compromising service quality
• Led cost-containment strategies delivering $150,000 in annual savings through operational efficiencies & resource optimization
• Partner with cross-functional leaders (clinical, facilities, administration) to develop & sustain environmental programs & policies
• Direct vendor & contractor performance, ensuring compliance with service agreements, scopes of work, & quality expectations
• Maintain full budget accountability, including labor management, payroll, invoicing, & financial systems oversight
• Drive quality assurance programs through weekly, monthly, & quarterly audits, including HCAHPS performance, customer feedback, environmental inspections, & ATP testing
• Optimize staffing models & workforce planning to ensure appropriate coverage, productivity, & high-performance outcomes
• Lead talent development initiatives, including onboarding, training, competency validation, performance evaluations, & coaching
• Conduct routine facility inspections, proactively identifying & resolving cleanliness & safety concerns
• Champion a culture of continuous improvement, regulatory readiness, & service excellence through policy implementation & staff education
•Multi-Site Hospital Operations: Winchester & Sewanee, Tennessee
• Manage daily operations for a 150-bed, multi-location hospital system, leading a team of 27 employees across multiple sites
• Develop and execute strategies to meet and exceed key performance indicators, including HCAHPS scores, patient throughput, HAI reduction, and employee retention
• Drive staff performance through structured evaluations, real-time coaching, and targeted performance improvement plans
• Oversee quality assurance for cleaning and sanitation across patient rooms, discharge units, and ancillary areas to ensure compliance with healthcare standards
• Build and maintain strong relationships with internal stakeholders, patients, and external partners to support service excellence
• Manage weekly and monthly budgets, ensuring financial targets and operational efficiency goals are consistently achieved
• Lead recruitment efforts and workforce planning to maintain optimal staffing levels and uninterrupted service coverage
• Ensure full compliance with corporate policies, state regulations, and accreditation standards, including The Joint Commission requirements
•750-bed healthcare facility | Aurora, CO
• Lead and manage a team of 25–40 employees on the PM shift, ensuring high performance, accountability, and adherence to hospital standards
• Drive operational improvements through data analysis, process optimization, and effective resource allocation
• Oversee budgeting initiatives and monitor financial performance to support cost efficiency and departmental goals
• Coordinate daily floor care, ceramic tile maintenance, and bi-weekly project plans across 12 hospital departments
• Maintain strong customer relationships by responding promptly to inquiries and ensuring consistent follow-up and resolution
• Investigate and resolve patient and customer complaints, implementing corrective actions to uphold service excellence
• Manage ATP testing data for primary facility and five additional regional accounts, ensuring compliance with cleanliness and infection prevention standards
• Prepare and deliver timely reports, metrics, and performance insights to support leadership decision-making
• Implement a proactive, hands-on management approach to enhance workflow, improve team productivity, and drive key hospital metrics