David Jackson
Trulieve
Pensacola
23
years of professional experience
General Manager with leadership, excelling in operations management and staff development. Achieved exceptional customer satisfaction scores while maintaining profitability through effective scheduling and inventory control. Skilled in fostering team collaboration and enhancing customer relationships, ensuring a high-performing retail environment.
Work History
General Manager
3 Years 2 Months- I've been a GM for Trulieve for 3 years. I have managed 3 stores and I have successfully opened a new store and overseen the openings of 2 additional new stores, including managing construction, staffing requirements and supporting the soft and grand openings.
- As a CGMT last year I provided coaching and mentoring support for 17 salaried managers. Additionally, I collaborated with my Area Manager to develop a training program to help enhance our new hires' experience.
- As the Acting Market Captain, I am responsible for overseeing the panhandle in the absence of my Area Manager, whether due to vacation or out of town commitments. My role includes facilitating meetings, developing action plans, monitoring KPIs and providing support as needed.
- Coordinated company events and promotions including job fairs, Elevate Your Knowledge, Yes on 3, and set up table events with local doctors.
Store Manager
1 Year 1 Month- Responsible for maintaining store profitability through proper inventory control and monitoring store expenses.
- Completed store associate performance evaluations, ensuring adherence to annual and 90-day review timelines.
- Responsible for staying within the guidelines of the retail store budget.
- Maintained store profitability through proper inventory control and monitoring store expenses.
- Completed the weekly store work schedule including time off requests.
- Monitored the merchandise / product turnover, ordering, stocking, and inventory and gave direction as needed in each of these areas and followed up with subordinate staff to ensure completion of all directions.
Assistant Store Manager
3 Years 2 Months- Assists in managing a store exceeding 80+ million in sales yearly
- Led and enabled a team of associates to provide exceptional customer experience through coaching, training, delegating tasks, and managing performance
- Responsible for customer facing activities), (greeting customers, clarifying needs, and identifying solutions, and closing sales, and non-customer facing activities) (down stocking, inventory management, and area recovery
- Conducted safety walks to identify hazards and ensure compliance with safety policies., e.g., conducting safety walks, reporting hazards, understanding safety, and lifting directions
- Supervised associates across departments to ensure operational efficiency and meet store demands
- This requires broad product knowledge and the ability to engage associates and customers across departments
- Unloaded delivery trucks efficiently to ensure timely inventory availability on the sales floor., receiving inventory, processing delivery returns daily
Store Manager
1 Year 6 Months- Provided excellent customer service by greeting and assisting customers, enhancing their shopping experience
- Supervised and directed employees to ensure efficient store operations and high service standards
- Assisted customers during sales transactions to enhance shopping experience
- Managed inventory levels to ensure product availability
- Taking and reconciling cash receipts
- Maintained clean showroom and organized product displays to create inviting shopping environment
- Audited ending cash balance, resulting in zero discrepancies
- Inventory
Manager
14 Years 6 Months- Managed payroll processing and scheduling for team members
- Oversaw daily store operations, ensuring a smooth workflow and customer satisfaction
- Onboarded and trained new team members to maximize their performance
- Facilitated cash and credit transactions
- Kept accounts of stocked pawned inventory
- Worked with government associations such as the ATF daily
- Executed opening and closing procedures, including cash drawer counts and bank deposits
Education
High School Diploma
Skills
Leadership and team building
Staff training/development
Schedule management
Staffing
Customer relationship management
Opening/Construction of new stores
Operations management
Timeline
General Manager
Trulieve
06.2023 - CurrentRead More
Store Manager
ACE Hardware
05.2022 - 06.2023Read More
Assistant Store Manager
Lowe's Home Improvement
03.2019 - 05.2022Read More
Store Manager
Corey's Pawn Shop
09.2017 - 03.2019Read More
Manager
Pawn Mart
03.2003 - 09.2017Read More
North High School
High School Diploma
Read More