Motivate individuals with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Highly skilled in organization and customer service with keen attention to detail
Overview
10
10
years of professional experience
1
1
Certification
Work History
Solar Sales Representative
Go Solar Power
01.2018 - Current
Efficiently manage multiple accounts and prioritize actions to maximize sales productivity while maintaining high levels of customer satisfaction.
Facilitate smooth transactions by guiding customers through required paperwork and payment processes accurately.
Answer telephone and email inquiries from potential customers.
Negotiate prices and explained sales, warranty, and optional products.
Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Navigate complex regulatory requirements related to solar installations ensuring compliance with all applicable policies.
Increased solar sales by developing and maintaining relationships with key clients and partners.
Department Manager
Walmart
11.2014 - 12.2018
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Associate of Arts -
Modern Hairstyling Institute - Bayamon
Bayamon, PR
12.2011
High School Diploma -
Colegio San Angel David
Rio Piedras, Puerto Rico
12.2010
Skills
Bilingual
Fast-learber
Customer service
Motivated
Leadership
Teamwork
Computer skills
Attention to detail
Negotiation skills
Conflict resolution
Position
Insurance Agent
Certification
Certified Accident and Health Insurance 0240, XCELL Solutions - 06/2024
Licensed 0240 Health Insurance agent - 08/2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Solar Sales Representative
Go Solar Power
01.2018 - Current
Department Manager
Walmart
11.2014 - 12.2018
Associate of Arts -
Modern Hairstyling Institute - Bayamon
High School Diploma -
Colegio San Angel David
Certified Accident and Health Insurance 0240, XCELL Solutions - 06/2024
Licensed 0240 Health Insurance agent - 08/2024
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