David Hansen
Transportation
Pleasanton,CA
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for being detail-oriented, dedicated, and highly adaptable, with a quick aptitude for learning and applying new skills. Known for a high standard of excellence and a commitment to delivering quality work. Eager to contribute to team success and support organizational growth through continuous improvement and a strong work ethic.
Overview
2023
2023
years of professional experience
Work History
Hazmat Endorsed CDL A Driver
Tesla, Inc.
2023 - 2024
- Conducted thorough pre-trip inspections, ensuring the safe operation of equipment during transport activities.
- Exhibited strong attention to detail when completing paperwork accurately for billing purposes as well as meeting regulatory requirements like HOS logs or DVIRs reports.
- Ensured accurate load documentation, verifying contents and quantities against shipping manifests before and after each trip.
- Demonstrated adaptability by adjusting to last-minute schedule changes and managing multiple tasks simultaneously while maintaining a high level of performance.
- Strengthened positive working relationships with fellow drivers through open communication channels, mutual respect, and shared commitment to excellence in service delivery.
- Trained new drivers on safety protocols and operational procedures to promote a culture of safety.
- Provided exceptional customer service by quickly resolving any concerns or issues related to deliveries or product handling.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed extensive training courses in hazardous materials handling to ensure proper transportation procedures were followed at all times.
- Ensured cargo safety by properly securing loads with chains, straps, and tarps.
- Promoted a positive work environment by maintaining open communication channels with dispatchers, supervisors, and coworkers.
Owner
Hansen Auto Relocation
01.2018 - 01.2023
- Managed day-to-day business operations of a fully licensed and insured nationwide auto transport company.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Obtained permits required for oversized loads or routes that involved restrictions due to weight limitations or road closures.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed strategic partnerships with auto transport providers to enhance service offerings.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Ensured compliance with safety regulations and industry standards during all transportation activities.
- Conducted thorough inspections of vehicles to maintain optimal performance and safety.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Demonstrated professionalism by maintaining a clean appearance and courteous demeanor when interacting with clients or other drivers.
- Streamlined operations by staying organized throughout the entire transportation process from pickup to delivery completion documentation submission.
Quick Lane Lead and Used Car Technician
AutoNation Ford
01.2015 - 01.2017
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Utilized diagnostic tools and software for accurate troubleshooting of complex issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Collaborated with service advisors to provide accurate estimates and recommendations to customers.
- Coordinated with parts department to determine availability of necessary components.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Repaired brake, exhaust, electrical and other systems for both domestic and imported automotive brands.
- Mentored junior technicians on best practices and repair techniques.
Owner/Operator HHG Division
Hansen's Moving & Storage
01.2004 - 01.2014
- Helped train new employees in safe practices, warehouse procedures, lifting and moving techniques utilizing various pieces of equipment, packing and loading techniques, and jobsite etiquette.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Strapped items down over protective padding to secure throughout transportation.
- Communicated with customers courteously and professionally to drive satisfaction.
- Conducted thorough pre-move inspections of furniture items to identify existing damages or potential challenges while handling them during relocation processes.
- Demonstrated exemplary customer service skills by patiently addressing client concerns, providing detailed explanations, and offering solutions to any issues that arose during the moving process.
- Assisted clients with last-minute packing needs, demonstrating adaptability and a strong work ethic in high-pressure situations.
- Streamlined the moving process by effectively disassembling and reassembling large furniture pieces.
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Facilitated seamless transitions between homes or offices by coordinating efficient loading and unloading of moving trucks.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Improved team efficiency through clear communication and collaboration with fellow movers in coordinating tasks.
- Maintained a high level of physical fitness, enabling the efficient completion of strenuous tasks such as lifting heavy items or navigating challenging spaces during moves.
- Reduced property damage claims by employing proper lifting techniques and utilizing padding materials to protect surfaces during moves.
- Safely transported valuable items by securing them properly within the moving truck to prevent shifting during transit.
- Coordinated logistics for furniture delivery, ensuring timely and safe transportation of items.
Education
B.A. - Liberal Studies, Minor in Sociology
Arizona State University
Tempe, AZSkills
- Customer service
- Critical thinking
- Documentation
- Prioritization
- Building rapport
- Quality control
- Service upselling
- Product knowledge
- Follow-up skills
- Active listening
- Problem resolution
- Strong work ethic
- Professionalism and punctuality
Accomplishments
- Transported thousands of vehicles nationwide using 8- and 10-car haulers with zero damage claims, maintaining a 100% satisfaction rating across industry load boards and with business partners.
- Recognized as Employee/Contractor of the Month multiple times across various companies for outstanding performance, reliability, and work ethic.
Timeline
Owner
Hansen Auto Relocation
01.2018 - 01.2023
Quick Lane Lead and Used Car Technician
AutoNation Ford
01.2015 - 01.2017
Owner/Operator HHG Division
Hansen's Moving & Storage
01.2004 - 01.2014
Hazmat Endorsed CDL A Driver
Tesla, Inc.
2023 - 2024
B.A. - Liberal Studies, Minor in Sociology
Arizona State University
MILITARY
- E-4 Corporal - Infantry Team Leader (0311/0331), United States Marine Corps
Professional Licenses
Commercial Class A with TX endorsements.
TWIC