David Jiang
New York,NY
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
3
3
years of professional experience
Work History
Manager
Pho Ga Vang Restaurant
07.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Active Member
Chinese Freemasons Athletics Club (Non-Profit)
10.2022 - Current
- Created a recreational center for the youth of Chinatown to congregate, learn, and eventually pass on the traditions
- Programs include martial arts, lion dance, and fitness training classes
- Clubs offer programs that help develop character confidence, leadership, health, talent, and physical fitness
- Led over 100+ paid performance totaling over 100k.
Happy Veggie Restaurant
09.2022 - 01.2023
- Organized the storage and restocking
- Communicating with customers while managing the restaurant alone
- Recorded food and drink orders and serve customers' request to the highest standard
Penguin Ice Creams
05.2022 - 07.2022
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers
- Maintained menu knowledge to provide recommendations and answers to customer questions
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Education
Baruch College - Real Estate
06-2026
- [3.2] GPA
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager - Pho Ga Vang Restaurant
07.2024 - Current
Active Member - Chinese Freemasons Athletics Club (Non-Profit)
10.2022 - Current
- Happy Veggie Restaurant
09.2022 - 01.2023
- Penguin Ice Creams
05.2022 - 07.2022
Baruch College - Baruch College, Real Estate
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