David Johnson
Fruitland Park,FL
Summary
Results driven Operations Manager proficient in overseeing operations with practiced leadership skills and strong attention to detail. History of meeting demanding objectives by training and motivating employees in performance requirements, standard procedures, and safety behaviors. Proven skills in continuous improvement and policy enforcement.
Overview
34
34
years of professional experience
Work History
Area manager
ABM Industries, Inc
Jacksonville, FL
02.2018 - Current
- Manage day to day operations of janitorial staff at Amazon facilities
- Dedicated to expanding client bases by building lasting relationships with site managers.
- Conduct site visits to ensure scope of work is being performed at each location.
- Conduct ongoing training for existing team members.
- Hired and trained new team members on ABM policies and procedures.
- Identify and promote existing staff members to lead positions.
- Observed each employee's individual strengths and initiated mentoring to improve areas of weakness.
- Directly monitored ordering of cleaning supplies and equipment.
- Ensure all assigned accounts operate within budget by actively monitoring payroll.
- Create schedules to ensure each Amazon facility operates within allotted hours and provides consistent coverage across all shifts.
- Submit billable hours monthly for each assigned Amazon facility.
- Work closely with ABM national Amazon team on implementing changes and new procedures.
Assistant Manager/DTS Lead
Big lots
Leesburg, FL
02.2015 - 03.2018
- Supervise Crew during truck unloading process
- Supervise stock crew
- Perform opening and closing procedures
- Key holder.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Project Manager
GCA Services
Leesburg, FL
01.2013 - 03.2018
- Supervise janitorial staff at lake Sumter state college.
- Train new staff on procedures, safety and policies.
- Conduct ongoing training and safety meetings.
- Create schedules to make sure we operate within budgeted hours.
- Actively monitor inventory of equipment and supplies and order as needed.
- Meet with college staff and address any concerns or requests they have.
- Conduct regular site visits to make sure scope is being completed.
- Developed and initiated projects, managed costs, and monitored performance.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Operations Manager
Formerly ABC Clean-All. Now American Janitorial
Umatilla, FL
09.1990 - 06.2012
- Meet with potential customers and provide requested quotes for janitorial service.
- Acquired contracts for Sumter County Fl and Lake County Fl government buildings which propelled ABC Clean-All to the next level.
- Instrumental in developing policies and procedures company wide.
- Meet with existing customers to build long term relationships and ensure their needs are met.
- Hire and train new staff on company policies and procedures.
- Conduct ongoing training for existing staff on current and new policies and procedures.
- Create staff schedules to ensure all scope of work items are completed.
- Coordinate special projects, from pricing to scheduling staff. Monitor progress of special projects and ensure customer satisfaction.
- Budget control by monitoring payroll and making sure each facility operates within budgeted hours.
- Submit payroll for all assigned staff.
- Collect customer payments and deposit to company account.
- Closely monitor inventory of equipment and supplies and order as needed.
- Developed first ABC Clean-All website which we used for several years.
- When I started with ABC in 1990 they had 4 part time employees. I was their first full time employee and devoted the next 22 years to helping build ABC to over 200 full time employees in 2012. I reported directly to the owner and president of ABC Jordan Daily.
Education
AA I Did Not Complete - Business
Lake Sumter State College
Leesburg, FL05.2016
Skills
- Performance Assessment
- Financial Statement Review
- Policy Development and Enforcement
- Business Leadership
- Decision Making
- Verbal and Written Communication
- Budget Control
- Problem Anticipation and Resolution
- Employee Motivation
- Mathematical Calculation and Reasoning
- Team Leadership
- Recruitment and Hiring
- Quality Assurance
- Focus and Follow-Through
Additional Information
Military Service
United States Army reserve
1983 to 1989
Timeline
Area manager
ABM Industries, Inc
02.2018 - Current
Assistant Manager/DTS Lead
Big lots
02.2015 - 03.2018
Project Manager
GCA Services
01.2013 - 03.2018
Operations Manager
Formerly ABC Clean-All. Now American Janitorial
09.1990 - 06.2012
AA I Did Not Complete - Business
Lake Sumter State College