David Jones

• Add or change credentials for users using Active directory.
• Remote support using Bomgar (Remote software)
• Set up new pc with all required software and apps.
• Respond to and complete incoming tickets using Service now ticketing system.

• Effective communication using outlook and Microsoft teams.

• Provide professional telephone support to both internal and external customers on a variety of technical issues such as product features, specifications, compatibility issues, and problem resolution.

• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Monitor service queues and provide accurate status updates to customers
• Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition.

• Patrolled premises regularly to maintain order and establish security presence
• Responding to alarms by investigating and assessing situations
• Secured exits and entrances at end of operations, controlling access to buildings