David J. Stephens
Grand Ledge,US
Summary
My goal is to build on 10 years of experience working on goal oriented interdisciplinary teams and 4 years supporting distressed individuals in customer-facing roles. With an additional 12 years of experience working with teens and young adults, I am eager to implement evidence-based and clinically founded counseling through a culturally appropriate lens. With experience in emergency management, I desire to develop a trauma focused practice and work towards full licensure in collaboration with an ethically grounded treatment team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Energy Advisor
Franklin Energy
Okemos, MI, US
07.2022 - Current
- Developed energy-saving strategies tailored to client needs and project goals.
- Analyzed energy use data to identify opportunities for efficiency improvements.
- Collaborated with stakeholders to implement sustainable energy programs and initiatives.
- Educated clients on renewable energy options and potential cost savings.
- Conducted site assessments to evaluate energy efficiency measures and recommend solutions.
- Monitored program performance metrics to ensure alignment with strategic objectives.
- Established strong relationships with local contractors to ensure high-quality workmanship on recommended upgrades.
- Maintained detailed records of all completed projects, streamlining reporting processes.
- Facilitated coordination among stakeholders during project execution resulting in timely completion of efficiency upgrades.
- Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
Energy Efficiency Concierge
Franklin Energy
Grand Rapids, MI, US
01.2022 - 07.2022
- Provide high level customer service through individually tailored services by:
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Leveraged technology to update customers on energy savings potential and promotions, increasing participation and engagement.
- Successfully retrofitted older buildings with modernized gas heating systems, improving energy efficiency while reducing costs for clients.
- Improved energy efficiency for clients by upgrading outdated lighting systems.
- Promoted sustainability within the organization by identifying opportunities for energy efficiency improvements and other green initiatives.
- Improved overall energy efficiency by conducting regular audits and suggesting practical solutions.
- Promoted energy efficiency by recommending appropriate solutions to clients based on their unique needs and goals.
- Developed personalized energy efficiency experiences by anticipating needs and providing recommendations for energy saving projects.
- Promoted energy efficiency by identifying areas where improvements could be made within the heating systems operated by clients.
Field Operations Auditor
Franklin Energy
Grand Rapids, MI, US
06.2017 - 12.2021
- Provide indirect supervision to our Energy Specialists in the field
- Facilitate customer service resolution to meet customer expectations
- Conducted regular follow-up reviews to verify successful implementation of recommended control improvements.
- Led comprehensive operational audits to identify areas for process improvement and compliance adherence.
- Developed and implemented audit protocols enhancing efficiency and accuracy across operational workflows.
- Conducted risk assessments to evaluate potential operational vulnerabilities and recommend mitigation strategies.
- Analyzed data trends from audits, providing actionable insights to senior management for strategic decision-making.
- Collaborated with management to develop and implement effective internal controls for risk mitigation.
- Improved operational efficiency by conducting thorough audits and identifying areas for improvement.
- Evaluated the effectiveness of existing policies and procedures, recommending necessary improvements based on audit results.
Energy Specialist
Franklin Energy
Grand Rapids, MI, US
11.2016 - 06.2017
- Conducted comprehensive energy audits to identify efficiency improvements and cost-saving opportunities for clients.
- Educated homeowners on sustainable practices and available energy incentives, enhancing customer engagement and satisfaction.
- Analyzed data from energy models to recommend upgrades and retrofits that align with industry standards and regulations.
- Educated clients on the benefits of home energy improvements, resulting in increased adoption of recommended measures.
- Inspected, fixed and installed new energy-efficient measures and control systems.
- Developed tailored energy solutions based on client needs, optimizing system performance and reducing consumption.
Energy Auditor
Franklin Energy
Okemos, MI, US
09.2015 - 11.2016
- Conducted comprehensive energy audits to identify efficiency improvement opportunities.
- Analyzed utility data to recommend energy-saving solutions for clients.
- Collaborated with clients to develop customized energy conservation plans.
- Established relationships with stakeholders to facilitate project execution and buy-in.
- Stayed current with industry trends by attending conferences and professional development seminars, ensuring up-to-date knowledge of best practices in energy auditing techniques.
- Reduced clients'' energy costs through tailored recommendations for upgrades and retrofits.
- Generated detailed reports outlining audit findings, recommended improvements, and estimated cost savings for client review.
Administrative Assistant
Life Christian Church
Lansing, MI, US
06.2014 - 09.2015
- Coordinated scheduling and logistics for church events to enhance community engagement.
- Managed correspondence and communication with congregation members, ensuring timely responses and support.
- Streamlined office operations by introducing new tools, improving workflow efficiency across teams.
- Implemented feedback systems to gather insights from congregants, driving continuous improvement in services offered.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed procurement processes to ensure timely delivery of materials and supplies.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Masters - Clinical Mental Health Counseling
Cornerstone University
Grand Rapids, MI01-2028
Masters - Public Administration
Western Michigan University
Kalamazoo, MI01-2014
Bachelor of Arts - Political Science, Criminal Justice
Grand Valley State University
Allendale, MI01-2007
Skills
- Microsoft Office Suite
- Salesforce
- Video Editing
- Asana
- Research Database
Certification
• LLPC – Michigan (Active)
• National Counselor Examination (NCE) — Passed
Timeline
Energy Advisor
Franklin Energy
07.2022 - Current
Energy Efficiency Concierge
Franklin Energy
01.2022 - 07.2022
Field Operations Auditor
Franklin Energy
06.2017 - 12.2021
Energy Specialist
Franklin Energy
11.2016 - 06.2017
Energy Auditor
Franklin Energy
09.2015 - 11.2016
Administrative Assistant
Life Christian Church
06.2014 - 09.2015
Bachelor of Arts - Political Science, Criminal Justice
Grand Valley State University
Masters - Clinical Mental Health Counseling
Cornerstone University
Masters - Public Administration
Western Michigan University
Current or Recent Volunteer Roles
- Board Member at Life Christian Church: Currently perform legal, ethical, and fiduciary oversight, ensuring the organization acts in its members’ interest to fulfill its mission.
- Young Adult Leader: Organized and led young adults to service, with the purpose of giving back through resources provided by Life Christian Church.
- Highway Cleanup Team Lead: Organized program and volunteers to give back to the community through safe cleanup of highways.