David J. Vandermark
Rochester,NY
Summary
To obtain a Property Manager position, utilize my management experiences and combine them with new ones I will learn from a new company. Decisive and resourceful Regional Manager versed in contract negotiations, process improvements and cost-control objectives. Known for applying in-depth industry and product knowledge to create valuable customer solutions and business growth opportunities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Manager
Glendale Realty Services Group
08.2017 - Current
- I am currently the Regional Manager for thirteen communities, six in Western New York, and seven communities in North Carolina. I do travel back and forth currently.
- Leasing - From prospect stage to tenant stage, prepare and execute all leasing paperwork. Cultivate a professional relationship with prospect or tenant and maintain that relationship throughout their tenancy.
- Financial - To exceed goals set forth in the budget by being diligent in collections, receivable balances being kept to a minimum, occupancy being high, and by keeping the controllable expenses below budget. Identifying collection problems, giving the appropriate notices, then authorizing files to go to the attorney.
- Customer Service - By providing excellent customer and doing my best to keep tenant retention, all while meeting company needs and goals.
- Collections - From accepting rents, to making calls on late rent, putting out regular late notices, to written demands, to sending files to the attorney.
- Staff - Recruits and Hires site staff at each site. Responsible for training Property Managers, leasing staff, Maintenance Supers etc… to operate efficiently and give maximum effort with motivation.
- Reports to Ownership - In my current role as Regional Manager, I receive weekly reports from my Property Managers, in turn I prepare weekly reports for ownership that concentrate on occupancy numbers that are current, occupancy for thirty days out, and occupancy for sixty days out to make sure we are staying successful in leasing. Collections to date, and thirty days prior. The report I do also shows actual vs. budget to gauge where each property is performing. This report also keeps track of tenants who are currently past due and past due from the previous month to give an overview of how the property is performing. I also report these items monthly, quarterly and yearly. I am prepared to explain any variances over five percent in either direction.
- Budgeting - In September I perform multiple site inspections in preparation for budgeting to begin in October. I am looking for Health/Safety issues, and items that can improve the resident's experience and the curb-side appeal of the properties. We then sit down and develop a capex budget, and the controllable expenses for the next year. Once the budget is completed by the end of October it goes to the owners for review, sent back with any changes, and then sent to them for a final approval.
- Capex and project tracker - Once the budgets are completed, I complete and monitor a tracking sheet for not only my portfolio's, also for the entire company. This keeps track of the project, getting multiple bids for each project and getting the best price possible for each project.
- Vendors and Contractors - Important to develop a good relationship with each one, keeps them wanting to do good work for us and give us the best price. I have project management. Oversee multiple projects at one time so very organized and great at multi-tasking.
- Inspections - I do weekly inspections of the properties, making sure there are no health and safety issues, and to make sure curb-side appeal is at its best, always looking for improvements, and making sure preventative maintenance is done routinely.
- Apartment Inspections - We do pre-move in inspections to make sure the apartment is acceptable for a new tenant, actual move-in inspection with the tenant, and move out inspection to make sure unit is acceptable, and upon unacceptable conditions, apply the appropriate charges. I believe in getting hands on and leading by example.
- Marketing - Collect a market analysis from each Manager quarterly, analyze, and meet with ownership to discuss maximizing rent charges upon lease renewals and for new leases. I have weekly meetings with the marketing team to make sure that the current advertising is getting maximum results in the way of leads and making sure we convert good leads to leases.
- Software - I have used Tenant Pro 6.0, MRI, and for the last twelve years, I have been using Rent Manager by LCS.
- Controllable Expenses - On the operations side, implemented a purchase order system with set amounts for approvals at each management level. Greatly reducing wasteful spending at the property level.
Rochester Area Manager
Glendale Realty Services Group
01.2012 - 08.2017
- Managed daily operations for multiple properties under Glendale Realty Services Group.
- Oversaw property maintenance and ensured compliance with safety regulations.
- Coordinated with vendors to facilitate timely service and repairs.
- Developed training programs for new staff across various locations.
- Implemented marketing strategies to enhance property visibility and attract tenants.
- Conducted regular inspections to maintain property standards and address issues promptly.
- Fostered positive tenant relationships through effective communication and support services.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Resolved conflicts between employees or customers in a professional manner.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
Property Manager
HLP Chili, LLC
06.2005 - 01.2012
- Managed property maintenance schedules and vendor relationships for residential units.
- Conducted regular inspections to ensure compliance with safety and quality standards.
- Coordinated tenant communications regarding lease agreements and community events.
- Oversaw rent collection processes and addressed tenant inquiries promptly.
- Implemented property marketing strategies to attract new residents effectively.
- Collaborated with team members to resolve tenant disputes and maintain satisfaction.
- Organized and facilitated property improvement projects to enhance overall appeal.
- Handled resident complaints and expedited maintenance requests.
Education
Business Management -
Monroe Community College
Rochester, NYSkills
- Property and leasing administration
- Financial analysis and market research
- Budget and expense oversight
- Vendor and project coordination
- Customer relationship management
- Staff training and supervision
- Conflict resolution strategies
- Effective communication skills
- Data reporting and recordkeeping
- Tenant retention strategies
- Operational efficiency initiatives
- Regional planning expertise
- Operational management practices
- Multi-million dollar P&L oversight
- Multi-unit management
Certification
- Fair Housing Certificates, one hour course and a four hour course
- Florida CAM License, CAM63070, 09/30/26
- NYS Armed Security License, 08/27
References
Available upon request.
Leadership Experience
Successfully lead teams to exceed occupancy and collection goals.
Communication Skills
Maintaining an open-door policy for staff interaction.
Timeline
Regional Manager
Glendale Realty Services Group
08.2017 - Current
Rochester Area Manager
Glendale Realty Services Group
01.2012 - 08.2017
Property Manager
HLP Chili, LLC
06.2005 - 01.2012
Business Management -
Monroe Community College