Jose Romero
West Hollywood,CA
Summary
Highly accomplished professional experienced in residential and commercial property management. Adept at managing a portfolio of properties, developing sound business plans, and delivering exceptional customer service. Proven track record of success in maintaining high occupancy rates and achieving revenue targets.
Overview
11
11
years of professional experience
Work History
Regional Manager
Legado Companies dba JDC Management
Beverly Hills , CA
06.2023 - Current
- Oversee 7 properties throughout different areas of Southern California including Irvine, Stanton, Hacienda Heights, Redondo Beach, LA County, Redondo Beach. (Affordable, Convention and Lease-Up)
- Supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives
- Develops the annual budget(s) for the properties comprising the assigned portfolio, and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio
- Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results
- Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
- Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members
- Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests
- Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth
- Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio
- Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members
- Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
- Responsible for complying with all state, federal and local laws governing tenant/landlord relations pertaining to Fair Housing (evictions, abandonment, non-compliance) and Affordable Housing Laws/Regulations
MULTI-SITE LEASE UP COMMUNITY MANAGER
FPI Management
San Mateo , CA
07.2022 - 05.2023
- Managed two properties: Azara and Realm, combine of 104 units
- Manage the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals
- Maintained a 4.0 or higher google star rating
- Provide input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
- Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
- Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
- Control expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
- Oversee the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
- Gather, analyze, and interpret current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals
- Conducted final walk through inspections and accurately process all final account statements monthly.
MULTI-SITE COMMUNITY MANAGER
GoldrichKest
San Jose, Palo Alto , CA
03.2020 - 06.2022
- Responsible for all aspects of managing 300+ apartment community homes
- Used TIC to determine rates for tenants annually, resulting in 0 missed recertifications reviews
- Reduced delinquency from 30% to 8% over a 6-month period
- Develop and implement marketing strategies for apartments sales and visibility
- Managed budget and invoices for the community, worked with vendors directly for payments
- Maintained occupancy at or above 95% while renewing leases at an average of 50%
- Lead, direct and supervise a team of 12 staff members including the maintenance team
- Collect monthly rental fees, late fees, and deposits; pursue delinquent rents and perform evictions according to state and local laws
- Budget preparation, development, and implementation, financial reports, variance reports, forecast, AP & AR and pricing recommendation.
LEASE-UP COMMUNITY MANAGER
Millcreek Residential- Modera San Pedro Square
San Jose , California
10.2018 - 02.2020
- Managed all day to day operations and policies for a new lease-up 201-unit property with a staff of 4
- Increased NOI and Revenue by 8 to 12%
- Reduced delinquency from 30% to 8% over a 6-month period
- Develop and implement marketing strategies for apartments sales and visibility
- Managed budget and invoices for the community, worked with vendors directly for payments
- Maintained occupancy at or above 95% while renewing leases at an average of 15 to 30%
- Lead, direct and supervise a team of 8 staff members including the maintenance team
- Collect monthly rental fees, late fees, and deposits; pursue delinquent rents and perform evictions according to state and local laws
- Budget preparation, development, and implementation, financial reports, variance reports, forecast, AP & AR and pricing recommendation.
LEASING MANAGER / COMMUNITY MANAGER
Equity Residential- 855 Brannan & Park Place San Mateo & The Lex
San Mateo , CA
02.2016 - 09.2018
- Managed all day to day operations and policies for multiple communities combined of 1400+ units with staff of 15
- Developed successful team by coaching, counseling, and hiring strong associates
- Supervised the planning and implementation of, and attended and monitored, various community social activities
- Prepared and adhered to the guidelines of the community operating budget and made recommendations for ways to maximize income and minimize expenses
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement against budget and to determine areas needing cost reduction and program improvement
- Prepared and adhered to the guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses
- Ensured that all proper and legal documents are received, current, accurately verified, and entered the computer from new vendors, prior to payment being processed
- Increased occupancy at 60% in 9 months and kept The Lex at 80% stabilized.
APARTMENT SALES MANAGER
Apartment List
San Francisco , CA
07.2013 - 01.2016
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
- Prepared sales presentations for clients showing the success and credibility of property management products
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities
- Developed innovative marketing campaigns to increase engagement with a target demographic and drive brand exposure
- Led targeted training programs to educate staff on product benefits and service capabilities
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Built lasting relationships with clients through outstanding customer service interactions
- Applied relationship-driven strategies to lock in Property Management sales worth more than 200K in yearly revenue
- Coached 20 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 20%
- Analyzed sales data and kept up to date with market trends
- Directed work of efficient administrative team maintaining accurate sales, inventory, and order documentation.
Education
MASTER'S DEGREE IN MANAGEMENT -
Holy Names University
12.2021
BACHELOR OF ARTS IN ACCOUNTANCY -
Arizona State University
06.2012
Skills
- Property Lease-Up Experience
- Staff Management
- MS Office Suite
- Contract Negotiation
- Leasing and Sales
- Vendor Management
- Property Inspection
- Resident Relations
- Database Management
- Leasing Strategy Development
- Marketing and Advertising
- Operating Cost Tracking
- Construction Project Oversight
- Tenant Eligibility Determination
- Oversee Maintenance
- Local and State Laws
- Collect Payments
- Operational Efficiency
- Variance Reporting
- Collections Procedures
- Rental Pricing Strategies
- Increasing Engagement
- Daily Operations Management
- Monthly Financial Statements
- Rent Growth
- Budgeting and Forecasting
- Accounts Payable and Accounts Receivable
- Bilingual Speaker: Spanish and English
- Property Management Software: Yardi, CRM, Yield star, Onesite, On-Site, BI, Knock, LRO, etc
- Specific knowledge of affordable regulations, Tax Credit, HUD, LAHD, HCD, HCDCDLAC
Languages
Spanish
Professional
References
References available upon request.
Timeline
Regional Manager
Legado Companies dba JDC Management
06.2023 - Current
MULTI-SITE LEASE UP COMMUNITY MANAGER
FPI Management
07.2022 - 05.2023
MULTI-SITE COMMUNITY MANAGER
GoldrichKest
03.2020 - 06.2022
LEASE-UP COMMUNITY MANAGER
Millcreek Residential- Modera San Pedro Square
10.2018 - 02.2020
LEASING MANAGER / COMMUNITY MANAGER
Equity Residential- 855 Brannan & Park Place San Mateo & The Lex
02.2016 - 09.2018
APARTMENT SALES MANAGER
Apartment List
07.2013 - 01.2016
MASTER'S DEGREE IN MANAGEMENT -
Holy Names University
BACHELOR OF ARTS IN ACCOUNTANCY -
Arizona State University
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