David Kim

Led all aspects of a successful design agency, delivering comprehensive digital solutions for diverse clients.

• Managed end-to-end product design processes, from user research to high-fidelity prototypes in Figma
• Conducted user research and usability testing to inform design decisions and improve product outcomes
• Hired, assembled, and led cross-functional distributed teams, ensuring on-time and on-budget project delivery
• Developed information architecture optimized for budget and timeline constraints
• Directed technology stack selection, aligning technical solutions with product requirements
• Performed front-end development tasks to ensure design integrity and bridge design-development gap

Fractional role to help drive product development from vision-level strategy to hands-on execution, focusing on AI integration.

• Spearheaded creation of a comprehensive design system, enhancing product consistency and accelerating development cycles
• Drove the development of AI integrations for the platform's three primary features, significantly enhancing product capabilities
• Reduced customer discovery cycle from weeks to days through strategic AI implementation, dramatically improving efficiency and user experience
• Reoriented web and brand positioning to align with customer aspirations, resulting in increased market recognition and user engagement 8-12% MoM

• Spearheaded IT strategy integration and user experience enhancement across diverse portfolio companies, including a Michelin-recognized establishment resulting in 20% increase in operational efficiency.
• Drove product roadmap and prioritization, coordinating with stakeholders to both design and deliver physical products or experiences that enhanced guest experience and supported long-term strategy.
• Managed successful delivery of physical products and optimization of guest experience through effective leadership of cross-functional teams, ensuring alignment with quarterly goals.

• Collaborated directly with clients to define product requirements and prioritize features.
• Led product management and design efforts from concept to execution, ensuring that all deliverables aligned with client success metrics.
• Saved a contract by careful negotiating and facilitation of proper communication between a project manager and high-profile client

• Designed a user-centric onboarding system for high-net-worth clients, reducing avg onboarding time from 3 days to less than 6 hours and increasing client satisfaction scores.
• Implemented automation within product management processes, reducing administrative tasks by 65% and allowing project managers to double their managed projects.
• Refined "high touch" product offerings through iterative product design processes based on client feedback to improve net promoter scores.

• Spearheaded the end-to-end product design process, including user research, persona development, and prototyping, resulting in improvements in student learning outcomes.
• Conducted extensive user interviews and A/B testing, leading to intuitive, user-centric designs that drove adoption and satisfaction among the student user base.
• Balanced strategic product vision with hands-on execution, delivering pixel-perfect designs in collaboration with cross-functional teams.
• Oversaw iterative product development, using A/B testing and feedback loops to refine product features, resulting in increased user adoption and satisfaction by 15%.