David Kirkland
Product Support Technician
Raleigh,NC
Summary
Observant Logistics Support Technician with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency. Experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivering great customer service.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Specialist
Syntegon Technology Services
Raleigh, NC
05.2024 - Current
- Print orders from shipping list in SAP system and pick them via scanners.
- Coordinate incoming and outgoing shipments to maintain schedules via 3PL, UPS Worldship and FedEx Ship Manager software.
- Provided CSRs with status updates for tracked packages.
- Collaborate with CSRs to integrate processes and correct issues.
- Update discrepancies and/or tracking with orders in SAP and/or integrated AEB system.
- Search inventory, create proforma/commercial invoices and make adjustments to orders in SAP.
- Manage general inbox of time sensitive inquiries and requests with logistics team.
- Updated and maintained databases to track shipments and inventory.
- Process parcel and LTL domestic/international orders.
- Scan paperwork to cloud drive for company access to reference.
- Use pallet jack or forklift for loading/unloading freight and for handling of materials for efficient storage.
- Perform end of year inventory counts.
- Prepare orders for shipment by boxing or palletizing them for parcel or LTL freight.
- Verify received orders by matching items with the packing list.
- Perform MIGO command in SAP to receive goods against purchase order.
- Schedule or participate in Teams meetings for collaborative strategies to optimize processes.
Product Support Technician
NIOX
Morrisville, Vermont
04.2022 - 09.2023
- Offers assistance in implementing and developing training programs.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshoot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance via phone and email.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Properly document technical communications with appropriate detail.
- Perform product and process analysis, evaluations and investigations.
- Follow established product procedures for warranty claims, replacements and returns.
- Properly execute and document required product changes including end-user testing and verifications of said changes while adhering to established deadlines.
- Help maintain and adhere to device related systems, procedures and deadlines, particularly Regulatory and Quality System reporting requirements.
Logistics Specialist
NIOX
Morrisville, NC
01.2019 - 04.2022
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Provided customers with status updates for tracked packages.
- Worked with customers to integrate processes and correct issues.
- Tracked supplies and product inventory quantities to maintain necessary levels.
- Coordinated domestic and international outgoing shipments to maintain schedules.
- Detected and resolved multifaceted issues related to business direction and operations.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Validated inventory levels and updated systems using handheld devices.
- Issued timely and accurate responses to both internal and external inquiries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Researched issues and assessed inefficiencies within supply chain using SAP to devise solutions and improve performance.
- Use a scanner to pick orders, scan inventory into locations on racks, receive inventory, receive warranty and sales returns.
- Package and palletize orders to ship out.
- Collaborate to verify product changes and warranty orders.
- Update Smartsolve system with warranty order status.
- Utilize Microsoft applications such as Outlook, Word, Excel and Teams to communicate, perform Virtual meetings and create necessary paperwork or templates as needed.
- Generate FedEx and UPS labels through UPS Worldship and FedEx Ship Manager softwares.
- Create non conformances for any discrepancies of products received.
- Maintain compliance with QA guidelines of SOP's and WI's for the US and the FDA.
Shipping Coordinator
Bobbee's Bottling
Louisburg, NC
08.2016 - 08.2018
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Negotiated shipping contracts and rates to establish budget friendly agreements.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Partnered with representatives from different carriers to arrange materials shipments.
- Conducted research to address shipping errors and packaging mistakes.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Generate FedEx and UPS labels through UPS Worldship and FedEx Ship Manager softwares.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Review emails & production schedule to prioritize orders to be processed for shipment
- Generate appropriate paperwork using QuickBooks system software necessary for outgoing freight i.e. BOL, packing list, pick list & pallet labels
- Maintain incoming and outgoing inventory records for specified customer accounts
Shipping Coordinator
Multi Packaging Solutions
07.2014 - 08.2016
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Notify appropriate personnel if outgoing shipments being delayed via email or phone.
- Generate shipping schedule and proper paperwork for outgoing freight from in-house Radius system.
- Generate FedEx and UPS labels through UPS Worldship and FedEx Ship Manager softwares.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Attend meetings to collaborate and discuss planning and tactics to meet aggressive production deadlines.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked with QA with verifying accuracy of completed orders and processing quarantined product.
- Filed completed paperwork accordingly for record keeping.
Warehouse Associate
Swagelok North Carolina
06.2010 - 05.2014
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 70 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory control, such as counting, and stocking merchandise.
- Entered quantity received against purchase order in computer system.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners via phone, email and walk-ins.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Utilize in-house Distributor Management System (DMS) to post, invoice, and track shipments.
- Coordinate with regional factory for out-of-stock customer requests and delivery while notifying the customer of any potential delays.
- Generate FedEx and UPS labels through UPS Worldship and FedEx Ship Manager softwares.
Sales Consultant
SecureWatch
03.2010 - 06.2010
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Reported contracts and paperwork to management at end of day.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Stayed knowledgeable on latest security system innovations and technological advancements through continuous training.
- Negotiated prices, terms of sales and service agreements.
- Exceeded monthly sales targets and quotas consistently.
Education
High School Diploma -
Sanderson High School
Raleigh, NC 08.2003 - 05.2007
Skills
Desktop support
Shipping coordination
Operating forklifts
Problem-solving
Expense management
Timeline
Logistics Specialist
Syntegon Technology Services
05.2024 - Current
Product Support Technician
NIOX
04.2022 - 09.2023
Logistics Specialist
NIOX
01.2019 - 04.2022
Shipping Coordinator
Bobbee's Bottling
08.2016 - 08.2018
Shipping Coordinator
Multi Packaging Solutions
07.2014 - 08.2016
Warehouse Associate
Swagelok North Carolina
06.2010 - 05.2014
Sales Consultant
SecureWatch
03.2010 - 06.2010
High School Diploma -
Sanderson High School
08.2003 - 05.2007