DAVID THOMAS-LACKEY III
Orlando,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Credit Card Specialist
Truist
04.2025 - Current
- Achieved high performance expectations through consistent quality service
- Handle Small Business Credit Cards
- Maintained confidentiality of sensitive information
- Call Center
Cashier
McDonald's
Minot, ND
06.2023 - 08.2024
- Managed cash register operations, ensuring accurate processing of customer payments and orders to enhance transaction efficiency.
- Provided excellent customer service by greeting customers, taking orders, and addressing special requests.
- Resolved customer complaints with a calm and professional demeanor to enhance guest experiences.
- Collaborated with team members during peak hours to deliver prompt service and uphold customer satisfaction.
- Maintained clean and welcoming front-of-house environment to improve customer experience and satisfaction.
Busser/Dishwasher
Olive Garden
Minot, ND
03.2022 - 08.2024
- Delivered friendly, attentive service to guests, promptly addressing needs and inquiries to enhance overall dining experience.
- Assisted in creating a positive dining experience by quickly clearing and resetting tables for incoming guests.
- Collaborated with servers and kitchen staff to ensure a smooth and efficient workflow.
- Ensured cleanliness and organization in dining area, maintaining compliance with health and safety standards for guest safety.
- Supported restaurant operations by efficiently stocking supplies and preparing dining areas for smooth service.
Education
High School Diploma -
Magic City Highschool
Minot, ND05.2022
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Skills
- Customer Service & Communication
- Cash Handling & POS Systems
- Team Collaboration
- Time Management & Multitasking
- Problem-Solving & Conflict Resolution
- Restaurant Operations & Cleanliness
- Attention to detail
- Professionalism and Courtesy
- ID Verification
- Basic Math
- Call center operations
- Conflict resolution
- Card activation
- Excel proficiency
- Microsoft windows and office
Accomplishments
Top Performer Award November & December 2025
Software's
- Salesforce / Unified Desktop / AWS
- Client Central
- Outlook
- Microsoft Windows / Excel
Timeline
Credit Card Specialist
Truist
04.2025 - Current
Cashier
McDonald's
06.2023 - 08.2024
Busser/Dishwasher
Olive Garden
03.2022 - 08.2024
High School Diploma -
Magic City Highschool