David Lamping
Union,KY
Summary
David Lamping Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Professional Services Specialist
OMNICELL
10.2022 - Current
- Worked with team to provide implementation and training of automated medication dispensing equipment
- Served as subject matter expert to provide workflow analysis and consulting services based on Omnicell solutions to ensure customer desired outcomes.
Technical Service Engineer
OMNICELL
07.2018 - 10.2022
- Provided troubleshooting and repair of customer problems on Omnicell products
- Also managed territory service quality and customer satisfaction, parts inventory RMA processes and software updates
- Provided training and mentorship to new hires
- Managed escalation of customer concerns as needed.
Contract Application Analyst – HIM & Identity
St. Lukes Health System
01.2018 - 07.2018
- Consulting position with HIM/Identity staff to reduce case backlog
- Reviewed current processes and made recommendations to improve workflow
- Advisor to department management to design and integrate new processes for new facilities as they came online.
Contract Instructional Designer – HIM, Identity, & Cogito
Englewood Medical Center
05.2017 - 10.2017
- Created all instructional design materials and virtual training environment for 7 different educational tracts
- Worked with a large team in the design of HIM integrated workflows.
Contract Application Analyst/ID – HIM, Identity & Cogito
St. Lukes Health System
05.2015 - 07.2016
- Built software application, end user dashboards, and reports for new implementation
- Also provided process improvements that reduced help desk tickets by 30% and patient duplication rate by 13%.
Contract Application Analyst – HIM & Cogito
John Muir Health
10.2014 - 04.2015
- Build analyst for Community Outpatient project
- Provide build, go-live support and help desk support for the application
- Ran several successful facilities installations, receiving the highest post satisfaction ratings.
Contract Application Analyst – HIM, Identity & Cogito
UnityPoint Health
05.2014 - 10.2014
- Worked with chart correction staff to develop and integrate new processes into staff’s daily workflows
- Provided leadership initiative to integrate new processes and procedures into staff’s workflows
- Also created daily reports to assist in efficiency
- Effort led to a reduced facility duplication rate from 8.6% to 6.1% in a 4-month span.
Contract Instructional Designer – HIM & Identity
Wake Forest Baptist Health
11.2013 - 05.2014
- Contract position while permanent employee on special project: During this time I created/updated new training environment and lessons for very successful software upgrade
- While there I also managed training needs (class scheduling, room and material locations), as well as performed end user training while receiving highest end user satisfaction scores.
Contract Lead Application Analyst – HIM, Identity & Cogito
Community Health Partners
04.2013 - 07.2013
- Contracted to provide lead role in the 2012 software upgrade
- As such I designed and implemented the new application and integrated testing scripts for Medical Records EHR application
- Also was a member of a team to create new hospital wide integrated workflows.
Contract Application Lead & Principal Trainer – HIM & Identity
UCLA Health
10.2012 - 03.2013
- Mentored and provided guidance to Principal Trainer of Medical Records EHR application
- Also managed credentialed trainers in day-to-day operations
- Lead the build, design, and implementation of Identity (patient matching) application and training materials in a compressed timeline
- Worked with the team in providing end user education to hundreds of end users and provided go-live support post install of application.
Application Analyst – HIM & Identity
Mercy Health (fka) Catholic Health Partners
08.2011 - 10.2012
- Responsible for managing all aspects of the Epic EHR project life cycle
- In this role I was responsible for all aspects of the Epic project life cycle: design/build/implementation/go-live/optimization and maintenance of HIM, Identity and Cogito (Reporting)
- I also created a single robust Identity application for use across multi facility medical organization.
Principal Trainer - HIM
Mercy Health (fka) Catholic Health Partners
08.2010 - 10.2011
- Created complete training environment and all end user training materials for 7 hospital EHR applications for both inpatient and outpatient hospital environments in multiple medical facilities
- Conducted end user training classes
- Developed credentialed training program and trained the credentialed trainer to assist in end user training.
Systems Technology Manager
Omnicell
01.2007 - 01.2009
- Served as Systems Technology Manager supervising engineering staff responsible for installing $7M quarterly
- Received 5 “People Make it Happen” awards for outstanding efforts in customer service and improving efficiency.
Field Engineer / System Engineer
Omnicell
01.1995 - 01.2007
Senior Manufacturing QA Technician
Omnicell
01.1995 - 01.1999
Education
AAS in Electronics Engineering Technology -
Heald College
San Jose, CASkills
- Problem-solving skills
- Organizational Skills
- Team Collaboration
- Verbal and written communication
- Customer Service
- Creative solutions
Community Activities
Active in Boys Scouts of America for 5 years including several leadership roles. (2006-2011)
Active in Home Schooling community (2003-20111)
Certification
- Certified HIM, Epic - 2011-2017
- Certified Identity, Epic - 2011-2017
Timeline
Professional Services Specialist
OMNICELL
10.2022 - Current
Technical Service Engineer
OMNICELL
07.2018 - 10.2022
Contract Application Analyst – HIM & Identity
St. Lukes Health System
01.2018 - 07.2018
Contract Instructional Designer – HIM, Identity, & Cogito
Englewood Medical Center
05.2017 - 10.2017
Contract Application Analyst/ID – HIM, Identity & Cogito
St. Lukes Health System
05.2015 - 07.2016
Contract Application Analyst – HIM & Cogito
John Muir Health
10.2014 - 04.2015
Contract Application Analyst – HIM, Identity & Cogito
UnityPoint Health
05.2014 - 10.2014
Contract Instructional Designer – HIM & Identity
Wake Forest Baptist Health
11.2013 - 05.2014
Contract Lead Application Analyst – HIM, Identity & Cogito
Community Health Partners
04.2013 - 07.2013
Contract Application Lead & Principal Trainer – HIM & Identity
UCLA Health
10.2012 - 03.2013
Application Analyst – HIM & Identity
Mercy Health (fka) Catholic Health Partners
08.2011 - 10.2012
Principal Trainer - HIM
Mercy Health (fka) Catholic Health Partners
08.2010 - 10.2011
Systems Technology Manager
Omnicell
01.2007 - 01.2009
Field Engineer / System Engineer
Omnicell
01.1995 - 01.2007
Senior Manufacturing QA Technician
Omnicell
01.1995 - 01.1999
AAS in Electronics Engineering Technology -
Heald College