Dina West-Williams
Rahway,NJ
Summary
Accomplished Professional Services Specialist experienced in delivering exceptional customer service and providing efficient administrative support. Managed competing priorities and resolved complex inquiries while ensuring confidentiality and compliance. Committed to fostering positive team relationships and contributing to operational success.
Overview
26
26
years of professional experience
Work History
Professional Services Specialist
Kean University
Union, NJ
11.2000 - 06.2026
- Delivered exceptional customer service to students, parents, faculty, staff, vendors, and external partners by resolving inquiries professionally and efficiently.
- Responded to high volumes of phone calls, emails, and in-person requests while maintaining accuracy and professionalism.
- Assisted customers with payment questions, account concerns, reimbursements, refunds, and documentation.
- Worked collaboratively with multiple university departments to resolve issues and ensure timely service.
- Maintained confidential financial and personal information while complying with institutional policies.
- Entered and maintained accurate information in university financial systems.
- Managed competing priorities in a fast-paced office environment while consistently meeting deadlines.
- Researched and resolved complex issues requiring attention to detail and strong analytical skills.
- Processed high-volume transactions while maintaining exceptional accuracy.
- Built positive relationships with internal departments, vendors, students, and banking representatives through outstanding communication and follow-up.
- Assisted customers in understanding procedures and resolving concerns with patience and professionalism.
- Served as a trusted resource for staff and departments by providing guidance and support on financial processes.
- Promoted three times based on outstanding performance, leadership, and customer service.
Education
No Degree - Business Administration
Kean University
Union, NJ05-2029
Skills
- Industry expertise
- Customer relations
- Problem-solving
- Project coordination
- Microsoft Office Suite
- Task management
- Staff training
- Process optimization
- Analytical thinking
- Collaborative mindset
- Building rapport
- Prioritization
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Promoted three times during a 20-year career based on leadership, professionalism, and performance.
Timeline
Professional Services Specialist
Kean University
11.2000 - 06.2026
No Degree - Business Administration
Kean University
Customer Service Excellence Recipient
I was honored by receiving a Customer Service Excellence Award due to my always going over and beyond for department colleagues, parents, students and vendors. For me I was working, doing my job. In my mind I never thought I was going over and beyond because I am always willing to help and assist.