Miguel Velasquez

Configured various customer solutions:

• Consulting retainers involving Microsoft and VMware Infrastructure and Security Technologies
• Managed Services contracts
• OEM-based Configuration Services

Developed efficient outlines for customer discovery sessions to quickly define customer needs.

Collaborated with Pre-Sales and Delivery teams to define statements of work, ensuring customer needs are met.

Ensured the successful transition of scope materials to our delivery organization prior to project kick-off.

Participated in weekly mock customer meetings hosted by Sales Managers, where I had the following responsibilities:

• Developed customer meeting outlines.
• Presented against the outlined agenda.
• Conducted interviews with sales managers (mock customers) to identify training-related problems.
• Presented next steps to progress our mock opportunity.

Conducted a research project on a LIMS provider, Benchling, and delivered a presentation covering the following points:

• Industry overview.
• Latency issues faced by Benchling.
• Proposed that we could start by analyzing their environment to identify the causes of latency issues for their users; then look for way to architect their infrastructure .

Developed a taxonomy for the firm's new research database that was to be migrated to the web.

Trained new project members on the taxonomy, and helped them input digitized documents into Clear Gem.

Produced quality standards, checklists, report templates, and processes.

Maintained open communication by presenting regular updates on project status to management